Lake Taupo Lodge

The family loved the view, the breakfast was amazing!!! Cute dogs!

Owners were very gracious and helpful. Breakfast was excellent, cooked to each guest’s request. Our suite (Cherrywood) smelled musty, if you’ve allergic to molds and such you may want to try somewhere else.

Gary had to be the most fabulous host ive ever met. Kind, accomodating, nothing was too much trouble. Food was out of this world! surroundings magnificent, I cant wait to go back and if I could rate you 15/10 I would :)

exceptional property, spot on hospitality

the view.

i have my family to stay over and obviously i have my 3 year old with me and we declared it in our booking of stay that i have a 3 year old. however, when we got approach by the owner he was nice at first and told us the facilities aren’t really a kids a friendly and so as a toddler they tend to touch the glass window and he said to my son “oi” it was very rude doing that infront of us. so i told him i declared it in my booking that we have 3 year old they shouldve not accepted our booking in the first place if they aren’t “kids friendly”. now he was telling me i can still cancel it right there and then it was a busy time we have no choice or other place to stay we are from auckland and telling us we can cancel and go somewhere else. really bad stay plus we didn’t feel like it was a good holiday because of this experience everything was ruined. i will never come back in this place. i paid alot for a bad experience. really bad actually. not really worth the money to stay here. for the price and the experience we had here isn’t worth at all.

Lovely service and beautiful breakfasts prepared for us. My daughter enjoyed walking the grounds and we were extremely pleased at views and wonderful deco around the property.

I will review this property in bullet points due to insufficient space. -5 star, luxurious accomodation -Beautiful decor, inc. paintings & furniture -Chef Chris, star of the hotel, friendly & welcoming, goes out of his way -Delicious breakfast, warm croissants, toast & fruit salad -Pines Executive Suit-warm, clean, homely -Loved the bath, spacious shower & comfortable bed -attention to detail in all areas of the lodge - @ $744 a night, expected extraordinary service instead Gary the owner was hostile -Paid fully through Expedia before arriving at the lodge, showed Gary (owner) my booking -Gary, said to me "Are you aware of the tariffs this accomodation incurs?-rude -Owner offered a glass of wine which was never given, small detail but significant for a "luxury" accom. -Breakfast the next morning, Gary said to me that his bank card went missing and I thought what does this have to do with me? And then told me that he had actually found it. I believe he was trying to make me uncomfortable. He didn't make an effort to make small talk, so it was weird. -At breakfast, harassed me, regarding details of my debit card as he stated that he didn't know how to access the payment from Expedia (interesting since he has lots of reviews of people who have obviously booked through Expedia)- inappropriate since we were trying to enjoy our breakfast, there's a time & place. -Complained to Expedia, Gary denied. He tried to call, we were over it.