Auberge Saint-Louis

I don’t know where to begin. We had a fixed price when reserving on Expedia and upon arriving to the motel, 35$ extra were added. Getting up to the room was an adventure. Many flights of stairs, all crooked, old carpeting, uninviting, it’s only because it’s in the old Quebec area. For a tiny room and bathroom and one night, 235$ which is ludicrous. Walls have holes and cracks in them, there was hair on the floor, hot water during the day but none at night. The bed formed a “v” shape and was super uncomfortable, I don’t know what to say except I’m never going there again. Oh, they don’t mention that if you have a large car/truck or a burger on top you won’t fit in their parking, good luck finding some afterwards.

Loved this walk up auberge so close to the Chateau Frontenac and all the historic sites. We had a quirky room with a double bed and futon couch bed that was spacious and had good climate control; it also had a private bath which was tiny, but functional. Really had that European feel and was very inexpensive!

Excellent location. Friendly and helpful staff. Accommodations were basic but, with so many great things to see and do nearby, we didn’t spend a whole lot of time in the room.

Excellent location. Steps away from all sorts of attractions. Wear comfy shoes!

Location was AMAZING, very walkable, lots of food options right at the doorstep. 5 mins walk to Fairmont Le Chateau Frantenac. 8 mins to the Funiculaire to go down to Petit Champlain. About property management Pro: The staff in general were wonderful apart from the issues with checkin / checkout. We were allowed to check in early. And even if rooms are not available yet, they all Con: Our check in experience was absolutely terrible. Before booking a room with double bed for 3 people, I specifically called in and asked if they will be providing an additional sofa / cot, and they confirmed that they will. After arriving at the property, however, turns out, the room we were in had no room for additional bed. I was charged an additional $20 for switching to a room that did have extra space. Keep in mind, I was already charged $40 extra for the 3rd person during the original reservation. We had to move with our luggage up and down the stairs to shop around rooms twice to find a room that works. There was supposed to be daily cleaning done. We stayed for, 2 days, there was no cleaning done. After check out, I received a call from reception saying they will charge us extra because we left used towels on the small bathroom floor to avoid dirtying the clean ones. The lady used the excuse "the towels were not used for body cleaning. They will need to be thrown out or taken for special cleaning". This makes me question how they 'normally' clean the sheets / towels to begin with.

We had a great time at this place, it was in the core of old Quebec city and everything around was walkable.

Lana on front desk was fabulous

Service is good but the building is kind of too old.

No water, no lift. No room services. No place to park the car. Washroom and shiwer doors doesnt have locks. No shampoo or shower gel. No service after 10 pm. No water bottles. Its a rip off

Convenient location.