Hotel Villa de Laredo

Location is excellent. Staff very helpful. Rooms clean and bright,

Hallways very dark. Had problems with keycards.

Cleaning of the rooms, location

I usually don’t leave negative reviews, but this time the customer service was so poor that it’s hard to stay silent. To start with, when we arrived late at night, we were checked into a room where a huge cockroach was lying right by the entrance. I appreciate that the staff changed our room immediately, but the first impression was already ruined. The rooms are old, and the mattress was absolutely terrible. It caused such severe back pain that it took half a day to recover after sleeping on it. Special thanks to the gentleman at the reception who tried to help by providing extra blankets to place on top of the mattress. Without them, sleeping on that bed would have been impossible. I had two separate bookings and asked the reception if it would be possible to stay in the same room to avoid wasting time packing and moving. Throughout the week, I was repeatedly told that it would most likely be possible, but that I should confirm on the day of check-out. On the check-out day, however, I was informed that I had to move to another room. After spending the entire morning stressed and packing our belongings, we were given a room that was virtually identical to the previous one, just on a different floor. When I asked why we had to move, I never received a clear explanation. I was only told that the rooms belonged to different categories, despite them appearing exactly the same. I also asked about the possibility of a late check-out for my second booking and was ready to pay for it immediately because I needed certainty that I could stay in the room. Once again, I was told that nothing could be arranged in advance and that I would have to wait until the check-out date to find out. No alternative solution was offered, and there seemed to be no willingness to help or show understanding of the situation, despite my obvious frustration. Overall, the lack of communication, flexibility, and customer care made this a very disappointing experience.

God udsigt

Afstand ti byen

Location was great, very central.

N/A

La ubicación y las vistas

Que no tenga Parking propio y el que está cerca tiene un precio esecibo

De vriendelijke personeel

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