Sheraton Hohhot Hotel

it has comfortable n clean room

the food were not available

The drain in the shower was choked and the bathroom was flooded on our first night there. The plumber came very fast to clear it. However, when we requested for room service to clean the shower floor, the cleaner was very reluctant to clean up the mess. She kept on saying that there's nothing to clean. The hotel would need to counsel this cleaner. The telephone was also broken and was unable to contact the front desk. I had to use the booking app to contact. The air cond was making loud noise in the middle of the night. When i feedbacked to the front desk the next morning, it was fixed. Good job. Curtain was torn. Stains on table. Another drain hole was choked in our last night there, causing the bathroom to flood partially. Service staff was good, except that one cleaner. Aged facilities that need to look into.

The room and the breakfast was perfect! The staff was really attentive (even though they spoke only very little English), we could even stay a bit longer in the room than checkout time.