Novotel Kayseri

We stayed for two days in this hotel. It was a good experience for us, we arrived on a honest day in July. The first room they give us has a bad air conditioner, upon requested they change the room with no problem at all.

First, the reservation was not as it was advertised. The ad says breakfast is included but the reservation was not. The receptionist when we arrived was not helpful but the other lady when we were leaving was very nice and very helpful.

Everything was nice and the staff was helpful. The air conditioner was not very effective in our room. Also during check-in we were told to pay the hotel fee but I had already paid to Expedia. I showed them the online receipt in my e-mail inbox and the issue was resolved.

I know that Novotel is French Chain, and I enjoy my stay every time I book there. But this time I was shocked that this branch in Keyseri- Turkey, they didn't bother to open a buffet in the morning because of Ramadan!! They instead made us go to the hotel next door to have our breakfast... It's a shame how an international standards' hotel takes such religious measures in a so called secular country!!! Knowing that even under the islamic rules, the traveller has the right to stop fasting... Anyway, it was a black point for Novotel and the management there, as it is a shameful discrimination for clients from other worldviews!!

After Paying for one night through Expedia the hotel durning check out accused me of staying multiple nights and not paying. I only stayed one night and payed. They said they were going to call the police if I didn't pay. After an hour of trying to get ahold of the information and receipts I was finally able to board my early morning flight. Thank you for the huge head ache Novotel. Never to return

Arrived late in evening and left next day for Cappadokia. Didn't eat any meals so can't comment. Would have preferred a rate that included breakfast. Front desk were helpful in organizing bus transfers.

After arriving on a very late flight, this hotel was a very comfortable and welcome place to crash. Clean, modern, and well-designed (at least the bedroom). We both used the fitness center and while not super-advanced, it was absolutely fine. As noted above, the restaurant was a big disappointment on several levels: Upon arrival, we made it clear we were in a rush and needed the food in a certain amount of time. Our waitress assured us this would not be a problem but in the end, we had to cancel things and take certain things to go in order to not miss our taxi... and this was after reiterating the concern numerous times. It appears language was a barrier, despite the fact that this waitress was assigned to us by the supervisor when they learned we were English-speaking. In addition, the food was disappointing in quality and taste... and did not come close to matching what was described on the menu when it came to 1 or 2 of the 3 items we ordered. Restaurant aside and some design issues in the bathroom, it was an absolutely fine hotel to stay in, especially for the night. It should be noted however that it does not come close to being a 4-star hotel as defined by Expedia... hopefully that error will be fixed and it be listed correctly as the perfectly fine 3-star hotel that it is.

Very close to the skiing facilities and cappadocia. Room was comfortable and you'll get what you paid for

dont expect high standarts but you'll get more than what you paid for. nice budget hotel

Everything started out well; the hotel, which we got for a great price, looked wonderful upon entry and staff were very pleasant. We enjoyed our room for a few hours and then prepared for sleep, noting that the room was a bit warm. We opened the window the two inches allowed, but it was very noisy outside, so opted to turn on the air conditioning. Soon, we realized that despite it being on cool and set to 18C, the unit was pouring out hot air. We turned it off, and called the front desk only to be told that the air conditioner wouldn't work because it's cold out and of course the heat would come on instead. Sounds reasonable, right?!? Finally, a hotel staff member came upstairs at 1am to unlock our window so it would open more than two inches and we had a HORRIBLE sleep with the noise (think trains) and smoke coming in from the outside. When we left the next morning, staff were very unsympathetic and refused to even apologize for the situation. Will never stay in a Novotel again . . .