Iberostar Selection Creta Marine

Hotel avec de superbes installations ( chambres, environnement intérieur sauf plages). Par contre, procédures d'organisations générales à revoir, impose le bon de réservation imprimé(jamais vu cela dans d' autres hôtels, en plus ayant déjà payé la réservation, l'application mobile ne servant donc à rien, demande une inscription pour les repas qui ne sert à rien puisque tout le monde s'y rend à n'importe quelle heure! Procédure commande boisson nulle, demande du numéro de chambre sans vérification, résultat vous avez une facturation avec des boissons qui ne vous appartiennent pas! Horaires de piscine inadaptés ( 10H00 à 18H00) alors que le soleil est présent et que des clients se trouvent encore sur les transats! Plages environnantes pas terribles et semble t'il transat à payer. Voiture impérative.

Posto bellisimo, mangiare buono e abbondante, vista mare praticamente da tutto il resort

The Entertainment Crew was amazing and very entertaining and funny. Food was good. Massage was great. I expected more though out of a 5 star property. Out bathtub took forever to drain and filled with water quickly. The glass partition in the tub was not sealed at the bottom and water leaked everywhere and soaked the floor. The toilet was broken. Also, I have never stayed at any hotel or resort that did not provide an iron for guests to press their clothes. When you travel, everything gets wrinkled and requires pressing. They did not even have irons to borrow. They expected you to pay €4.50 to have housekeeping press each item for you and to make matters worse, you couldn’t get the items back until the next day. When I complained about it, the response from the woman at reception was that there’s nothing they could do for me. That’s the way Iberostar runs things. Not very accommodating and quite rude. Most of the staff were friendly including the Entertainment Crew, Bartenders, Housekeeper and restaurant staff. Most of the front desk staff were friendly but there were a couple of them that were unfriendly and sometimes rude. Also, there was nothing around this resort and taxis were very expensive to get anywhere. A car rental is definitely a must. I would not stay at this resort again but rather would stay right in Rethymno near the port and beaches.

We absolutely loved our holiday at this fabulous hotel. The service was impeccable. I particularly loved the pilates and yoga class first thing, the swim up bar and sundowners on the stunning terrace bar. Definitely hope to return! We came for a couples break without our children. The children's entertainment schedule looked good, and all the children were well behaved.

Its always a pleasure to stay at Creta Marine.

Merci à toute l'équipe Iberostar. Très bon service . Je recommande vivement cet hôtel

Just ok. Mass production facility. Great views. Rooms need a refresh.

L'équipe du service animation était très bien. Le personnel est vraiment à l'écoute des clients. J'ai eu un problème de climatisation qui a été résolu rapidement. Le complexe est très grand (Il y a en fait 2 hôtels de la même enseigne faisant partie de ce complexe) et bien aménagé avec différentes petites criques donnant sur la mer.

Posizione ottima, struttura accogliente, pulita. Ottime le piscine, ottimo il cibo

Good hotel in Crete with Nice pools and food.