Residencial Faria Guimarães

M

Cielo was very nice and ready to help you in all your needs. Very nice place close to supermarkets and subway.

Die Matratzen waren gut und das Schlafzimmer war sauber und in Ordnung. Das war auch schon das Positive. Wer keine Ansprüche hat und nur etwas zum schlafen braucht, könnte dort zu recht kommen, wenn man auch bei starken Straßenlärm schlafen kann. Besonders negativ war der Gestank im Treppenhaus. Die Vermieterin machte erst mal einen sympathischen Eindruck. Sehr doof war, dass sie von sich aus uns den Vorschlag machte , einen Fahrdienst zum Flughafen zu organisieren. Wir mussten morgens um 3:00 zu Flughafen fahren. Wir fragten zweimal nach, ob es sicher ist. Sie bejahte. Nur leider kam kein Fahrdienst oder Taxi uns abholen. Wir besorgten uns dann mit Hilfe vom Nachtportier des danebenliegendem Hotel selber ein Taxi und bekamen gerade noch so den Flug.

Friendly and helpful staff

I have arrived 2 hours before the check in time, I approach very friendly to the receptionist and asked if I could check in earlier because my flight was on that time and there is no where else for me to go, that I could even pay a bit extra if necessary. Her answer”do you want me to get in to the room and wake people up after that smash them out for you to have a room on this time??!!, have you seen anywhere else check in being before 3pm?!! “ To be honest, I felt so bad that I couldn’t even talk!! I just answered “THANK YOU” Apart of her, all went good after checked in. But I won’t go back again to this Hostel.

A time capsule style of hotel with retro style of kitchen and various objects etc. Reception and checking in was ok. The lady at the desk was fun and comical which was really nice for the two of us as we had a long trip down to Porto. The room is like a flat. Space was very good and the beds were comfortable and well kept. The sofa and other home furnishings were also kept to a very good standard even though again some of the furnishing were from the 60s and older but added a nice touch. Bathroom was very good and easy to use. The receptionist who showed us to our flat explained how to use everything in the flat including the shower and kitchen. Air conditioning was good also and kept us comfortable during our stay. I would definitely stay here again. Good to reach via. Underground also to here.

Horrible experience not only at the hotel but also with Expedia assistance.

No front door entry key. Have to ring bell and wait for abrupt woman to open door. She meets you exiting the room and demands key when going out

Qualidade do estabelecimento corresponde ao que era expectável. Contudo, atendimento péssimo por parte dos donos, ao mínimo barulho reclamam connosco de forma bruta e mal educada, dizendo asneiras agressivamente e sem realizar um pedido prévio para diminuirmos o volume, sendo que só demonstram simpatia nas alturas que lhes mais convém. Para acrescentar, hora indicada do check-out era 12h e fomos obrigados a sair do nosso quarto as 11h30.

RUN AS FAR AS YOU CAN FROM THIS PLACE!!! So we’re a family of 4. We booked accommodation for a family room for €485 for 9 nights and upon arriving she demanded that we pay €7000 for two extra people! We said we’re happy to pay €15.85 per person per night (as what was stated on their website) but she continued to scream at us in Portuguese and tried haggling it down to €3600! She laughed in our face when we said can we get our money back so we thought since we’ve already paid we might as well have our mum and brother stay and my partner and I find another hotel around the corner. Every time you leave your hotel room you have to hand her the keys and buzz to come back in. On the first night she demanded my mum pay €28 to get her key back! I cannot believe how this place is still allowed to be running. Seriously one the the worse humans you can ever encounter. Please do not stay here unless you are happy to get ripped off and abused.