TownePlace Suites by Marriott Provo Orem

Good stay

Friendly staff

Always the best bed and despite being so close to the interstate it is quiet

The location was perfect for us, as we were close to where our grandson was playing soccer. (which was the purpose of our visit). We stayed in a 1-bedroom suite with full kitchen, which was nice, but we would have liked a small dinner table. Also, the bottom sheet on our bed didn't fit well and had to be tucked back in each day. Because the hotel was near I-15 and some other busy roads, it was quite noisy until after midnight.

Room was large and had a pull out sofa. Beds were comfortable and room was very clean. Would stay again.

This was a very unfortunate and less than pleasant stay. We have stayed here in the past, and as time has went on, this place has deteriorated. The night we checked it, we experienced the following…. we pulled down our bed to go to sleep and there was a large fresh stain on the sheets. We called down to the front desk and we were told they had nobody that could come and take care of that for us and instead brought us sheets so that we could change them out ourselves. In addition to hair on the floor and dried urine on the toilet seat, the tub would not drain as we showered, and water was up to our ankles. And lastly, we left the hotel in the morning in order to attend a family event around 9 am. When we returned at 10:30am, more than an hour before check out time (12:00pm), they had already went into the room, cleaned it, and another family was in our room! We needed the room so that we could change our clothes to prepare for our drive home, and we were told by the front desk that there was nothing they could do. When asked why they checked us out, they had no excuse other than they knocked, and there was no answer, so they cleaned it and gave it to somebody else. I would’ve maybe expected this for less than $100/night, but not for a $200/night stay. It is sad that this hotel has detonated to this point. It used to be such a nice place to stay.

Perfect for a stop during a long road trip. Easy in and out, plenty of luggage carts, large room and large refrigerator and freezer, clean and safe area outside for pets. We will always use TownPlace Suites when available in the future!

We have stayed at he Fairfield next door before but they were full when we came back through the area. This hotel is different but we loved it too. The rooms have full kitchens which turned out to be super helpful. We had a living room and separate bedroom. The staff was nice and helpful.