L'Orée des Vignes

Pessimo check-in. Nessuno presente al desk, il giorno dell'arrivo ci inviano una mail con i codici per avere le chiavi( 4 mail di cui 3 con indicazioni differenti e confusionarie!)e al nostro arrivo in tarda serata dopo 12 ore di auto...i codici non funzionano. Nessuna possibilità di contatto con l'hotel, solo una mail. Abbiamo dovuto cercare un hotel per la notte! Non esiste lasciare la reception senza alcun referente o numero per le emergenze!

Unfortunately I was not able to eat at their facility, it was full.The rest was was excellent

quiet place with decent parking and nice staff

Having stayed at L’Orée des Vignes for about 10 years we were looking forward to stay again as it is halfway on our journey from the UK to Italy and we didn’t expect any changes. The first problem arose when we expected to pay the remainder when we arrived. We didn’t recognise any of the management who told us they had not received the deposit so we would have to pay the full amount. Then when we were shown to our room it had only a double bed and a temporary small temporary bed. We told them we had requested a twin bedded room but they denied any notice of this. We then showed them a copy of our request and they said they had not received this. They said they could do nothing about this as the hotel was full. They suggested using the smaller bed which in fact appeared to have been used also there were some hairs on the sheets.Then the shower was blocked so the water drained away very slowly. We now assumed that there had been a change in the management and the young lady who seemed to be in charge treated us almost with contempt. Before you needed a number to enter both the hotel and car park after 10 pm so you felt more secure, but not any more. It appears there must have been a breakdown in communication between the hotel and Hotels.com as the description of the rooms was quite different between the hotel and Hotels.com. We certainly will not be staying there in the future and would not recommend it to anyone.

The hotel was very nice. The restaurant left something to be desired. Plan ahead to eat better elsewhere.

The hotel is very modern with a n efficient and friendly receptionist, who was very helpful at sharing contacts for local restaurants. The hotel seems popular as a conference venue. Our room was spotlessly clean with good bed and shower. There was plenty of safe off street parking and 2 EV chargers. You need to ask for the carpark gate code if you go out for an evening meal!! We traveled with 2 small dogs and they were welcomed.

Schone kamers lekkere tuin mooie omgeving lekker gegeten kortom prima

Très bon accueil ...malgré une panne de relais informatique qui privait l'hôtelier de toutes réservation annoncée: une chambre sympa et très propre nous a été donnée. Nous avons diné sur place ce que je conseille fortement : un bar très bien cuit, avec un accompagnement subtil et croquant...Un petit déjeuner copieux et diversifié. MERCI

The room is fine and comfortable. The restaurant is pretty good. However, a staff member used her key to go into our room when we were inside without knocking. We checked out and realized that we were charged twice on our card. They charged our card on file when we checked in, and we didn’t realize that, and they asked us to pay at checkout as well.