Holiday Inn Birmingham Bromsgrove by IHG

staff friendliness and beautiful work spaces were brilliant - loved that we could eat outdoors too. lovely food and great portion sizes. Overall a wonderful stay. Thanks so much. We are looking forward to coming back.

nothing, it all exceeded my expectations. oh.. maybe the toilets in the rooms need an upgrade.

We are regular stayers at this hotel and the staff are very helpful and friendly. The hotel is very dog friendly

Nothing to say

Room was clean and comfortable. Hotel was convenient and a short drive off the highway and a little out of town.

Staff were very good. Helpful and friendly.

Table and floor in breakfast dining room were very unclean with old grease very spread on the table we sat at. Clearly the table was being wiped centrally from time to time but the corners were being missed and food debris/ grease were visible and touchable. The floor in the area where we sat was also badly cleaned. It looked like a busy cleaner from time to time had a stab at it but not very well.

Breakfast was great.. Gutted the air con wasn't working in the room.. Otherwise very pleasant stay

The air con not working when it was very hot.

I stay often, it’s a good hotel in a good location. It’s usually very good.

This stay was disappointing - I have emailed front of house but didn’t have any response. The issues I experienced on this occasion included: -A bright red flashing fire alarm light positioned directly above the bed, which made it extremely difficult to sleep. -A large gap underneath the room door, allowing excessive light into the room throughout the night. -The room itself was far too small and hot, and the fans provided were not adequate for the weather conditions. The air-con needs to be fixed, or not use rooms where the air-con is not working. -The pillows were extremely uncomfortable and very firm. -The TV functionality was also unacceptable. It required agreeing to terms and conditions to use the smart features, but the page would not load, meaning none of the functions worked apart from live TV. I’m most annoyed that there was no response to my email where these issue were put forward.