Dunston Hall Hotel, Spa & Golf Resort

Location, grounds, swimming pool nice room

Dogs everywhere even allowed in restaurants and can sleep in bedrooms We don’t agree with this as some people have allergies to pet hair and you’re unsure where previous animals have stopped

Traditional

Nothing

We was given a room on the third floor, didn’t like the 2 lifts or the room with a small window it was depressing .

The room was lovely, immaculately clean and lived up to the description. The health and pool facilities were excellent. The bar was welcoming and comfortable. The grounds were delightful and well tended.

Official check-in time was 3:00 pm but you could pay for an early check-in; we didn’t. We arrived at 2:00 pm and were told we hadn’t booked an early check-in and the room wasn’t ready. We waited and were allocated a room at 2:55 pm. We hadn’t paid but we found out the room had been ready much earlier. Not a great first impression. Although the room was lovely, immaculately clean and lived up to the description, there were no glasses, only tea mugs. I called reception and subsequently housekeeping but nobody answered. I walked to the bar to get 2 water glasses. The bar was comfortable but understaffed. In the dining room, most tables for 2 would not have been out of place in a MacDonalds: bench seating and small chairs, Formica table surfaces and no table cloths. Other reviews commented on the slow service in the dining room. They were not overstated. Dinner service was slow and breakfast service almost non-existent. At breakfast there was a long queue because tables had not been cleared and were unusable until cleared. They ran out of glasses for water/juice, 2 of the 3 coffee machines were ‘out of service’ but amazingly brought to life by a fellow guest who ‘rebooted’ them. Quite simply there were too many trying to have breakfast at the same time and very few staff.

Good facilities

The hotel is lovely and great location to Norwich. Very nice room too.

The service outside was very slow, not enough staff working and not enough cushions on thd outside furniture.

Lovely hotel. Everything was of a very high standard.

Because the hotel has a number of different buildings, clearer instructions to find our room would have been helpful.

Excellent breakfast, staff helpful and professional. loved the pool and gym, the grounds were well maintained, rooms very quiet and comfortable.

There was nothing I didn't like.. no complaints at all

Mix of old and new area was very quiet and peaceful some lovely views food was good easy to navigate as hubby is disabled uses a buggy so lifts were essential

Nothing it suited our needs perfectly