Broadlands Hotel - Adults Only

Perfect location! Friendly hosts. Delicious breakfast

The negatives: 1. Refusal to give us breakfast: I booked the mini suite with free breakfast at the offer price of £110 - Expedia January 2025. I showed reception the booking confirmation which clearly stated free breakfast was included, she refused to allow us to have breakfast unless we paid an additional £12.50 each. 2. Refused to let me use a toilet until check in: Having travelled a long way to the hotel, I needed to use the toilet as soon as we arrived. I explained that we were early, but could I please use a toilet and we would come back to check in after 3pm as stated on our booking. She refused to let me use a toilet. 3. The room was cold as only one of the 2 radiators was working. 4. Condition of the bathroom certainly wasn't to the standard I expected for such an expensive hotel. The wash hand basin & toilet bowl were cracked (not leaking, but didnt look very nice). The shower riser fell off the wall when my husband tried to adjust the height of the shower head. The paintwork was cracked/peeled away on the wooden shelf behind the toilet & alongside the bath. The window blind had black marks - maybe caused by insects or damp, I can't be sure, but it didnt look very nice. There was a notice in the bathroom to only flush toilet paper, but there were no sanitary bags & only an open topped waste bin to throw sanitary products away. 5. Just after 11pm I received an email from the hotel with an invoice for a Room Only Booking - who was she trying to kid!

Excellent location and breakfast. Nice friendly staff. Shower was too hot. Towels were gray in color. I recommend it.

Delicious, cooked-to-order breakfasts. Easy walk to town.

This town was amzing, we had so much fun walking around and seeing the beauty of this place. The roads are crazy to drive in my opinion but everyone insists on driving on the wrong side..haha. The hotel was quaint, parking was tight but they did have it. The bed was not very comfy though. It was a little warm in the room so we slep with the window open. We didn't like that the keys were old skeleton keys and you had to lock it with the key from the inside, we aslo had friends across the hall and realized our key worked on their door also...just a little unnerving. Breakfast was great and staff was wonderful.

Honest review - Do not book this hotel if going by photos and reviews. Our room was very compact small, low ceilings, creaking floors, paper thin walls (can hear everything) door key wouldn’t work and not very clean, also had bugs and spider webs. Breakfast is ok if you eat eggs, however, I don’t so my option was fruit and toast. Way over priced for what you get, it’s below standard. The whole place is so dated and the only guests were seniors 65+. Worst hotel I’ve been to.

The staff were very friendly and accommodating. Truly just nice people :)

We had 3 lovely nights here. Although the room was rather small, it was cosy and suited us well. Breakfasts were delicious and any combination on the menu was able to be ordered. The breakfast toom was small and full of light. The lounge area was intimate, cosy with comfy lounge chairs. Lovely ambience. The only problems were the pillows were not very comfortable and the shower had very little pressure. Perhaps if the glass wall was wider and a new shower head was installed that would make showering more enjoyable. However, we would be very happy to return to Broadlands in a heartbeat. So close to the shops but far enough away to enjoy the quiet. Kylie was a wonderful host, very obliging and cheerful not matter what we requested.

Great location. Short walk to village. Room was nice however it would be nicer if it was dusted above eye level ... No replenishment of water, tea, milk etc while we were out which was a bit disappointing. Also someone had been into our friends room as door was left unlocked but nothing else done apart from duvet being straightened. Breakfast lovely & friendly hosts but got the general impression that they were short staffed

Bathrooms are in need of updating.