The Kairaba Beach Hotel

Clean Environment and nice sea view. Helpful and happy face workers. Breakfast was terrible. TV stations are poor. Water closet in bad condition Floor flow is frequently interrupted. You wait for pressing iron Overall, there is no value for money

Officially the Kairaba is still rated as a 5* hotel, the only one as far as we know in Gambia. And this is still visible with respect to the quality of the room furniture and the installation and the way the staff deals with wishes (addressed at the reception) or problems (e.g. a problem with water leakage in the toilet got immediately fixed by an experienced craftsmen after we told the room service about it and she had called her colleague). However, the hotel has been closed for 3 years due to Corona and the owner now plans to sell it. That's why they did not do a lot of promotion and had very few guests (<20? certainly not more than 50). And this had influence on the services, which were adapted (small breakfast buffet, reduces choice). Only the prices for drinks at the pool bar stayed at the original 5*-level

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Non cooperative staff. Toilet gutters were blocked. TV not working, no towels, toilets not cleaned. Do not recommend the place. Check in took one hour. No apology given either

The hotel staff didn't pickup any of my calls or emails on the day of arrival so that I could inform them I'll be 1 day late. On arrival I was told as I didn't turn up they gave away my room and also they were demanding payment.They were able to provide me a room but it was not part of the main complex. It seems to be a local apartment block. The bed was awful.

Location was great. However the facilities need a complete overhaul. Basic necessities such as iron, tissue were not available. It definitely is a 3 star facility and doesn’t merit a five star recognition .

Check in was terribly slow. Although I booked superior rooms they gave me a standard room facing an apartment complex with no view, dark and dreary. Of course when I asked for a credit they just looked at me. The entire property is due for a remodel, very 1970s. They advertise wifi In the rooms but it’s only available in the lobby or pool area. On the upside the pool and bar was nice and close to the beach. Food at the Ala Carte Restaurant was good and a fun local band. The staff was great.

The location is great with the beach and nearby restaurants,and the staff are very friendly and helpful. The evening food in the restaurant is a buffet and to be avoided,and the food at the poolside is basic.It is the best and most expensive hotel in Gambia.A beer is nearly 4 times dearer than the bars outside.

The property was in a very busy, tourist driven area, which is a plus in the sense of availability of shops, restaurants and transportation. However the staff in the hotel and the area were very apprehensive towards being hospitable to us. We were not allowed to pay with card transaction and urged to pull out cash, which we obliged. In addition to that when trying to explore the hotel grounds we were stopped, and questioned as to why we were on the hotel property and asked to provide identification and proof of booking at the hotel. It was extremely unsettling and unwelcoming, We checked out of the hotel afterwards as it no longer felt like a place of comfort, in addition to the wifi not working and the tv not working. The room was also not very clean, had a leak from the ceiling, and what appeared to be dried blood on the bathroom window curtain. I'm certain this hotel will be more than comforting for the average visitor however it was not remotely the kind of place i can stay in nor spend the nearly $230 per night.

The gardens were excellent as was the access to the beach