New Town Hotel

Beautiful but cold room. Nicely updated bathroom. Friendly staff

Store rom, komfort, serviceinnstilt personale, god beliggenhet.

Great location, the hotel has been totally renovated and has very spacious and will appointed rooms. Staff was very friendly. It is a new hotel so they are still working on improvements to service. Tram to the city and airport is a two minute walk. Ten minute walk to the royal mile. Plenty of Cafe and pubs near by. Next time in Edinburgh we will definitely stay here.

Good standard room. Staff went out of their way to be helpful. Really appreciated as i arrived past 11pm.

Lovely fresh room, comfortable, very clean. Great location. Staff welcoming and friendly. Rooms may not be suitable for those less mobile due to stairs.

Very friendly staff. Comfortable room. Great location

One of the worst hotels I’ve stayed in ever. First of all, my room was smelling of paint, I couldn’t open the window. I asked to be moved and they moved me to a different room. The staff was aware of the smell, so I wonder why I wasn’t given that room from the beginning. I asked to clean the room and bring me some water, and that wasn’t organized. Only the bed was made. And finally on my last night a fire alarm went off at 1:30 in the morning because one of the clients smoked in their room. When I was going down barefoot in my pyjamas, one of the hotel managers ran past me without notifying me that I can safely return to my room and not wait outside. Horrible treatment!

Es liegt sehr zentral

Disappointing Stay Despite a Lovely Room and Friendly Staff I stayed at this hotel recently and, while the room itself was lovely and the staff were generally accommodating, my experience was unfortunately overshadowed by several issues that I wouldn’t expect at this price point. To start with, the cleanliness of the bathroom was unacceptable. The toilet was not clean on arrival — there were visible faeces inside, which was absolutely disgusting. Additionally, there were cobwebs in the window and ledge, indicating a lack of attention to detail when it comes to housekeeping. I had also informed the hotel the day before about gluten intolerance, yet they were unable to provide a gluten-free breakfast the next morning. Although they did apologise for the situation with the bathroom and offer a complimentary breakfast as compensation, it was disappointing. Given the premium rate for the room, I expected a much higher standard of cleanliness and service. While I appreciated the staff’s apology and effort to make amends, I wouldn’t return based on this experience.

Great old property. Our room had 12ft ceilings and was large and comfortable. Just far enough from Old Town to get away from main crowds. Plenty of shops and restaurants nearby. There’s a private on-site restaurant that was incredible for breakfast! All the sites are in walking distance. They were in the process of doing a remodel (late September) which is looking great. Otherwise they would’ve gotten 5 stars. Staff was available and attentive. I just reserve the 5 for the above and beyond stuff.