Empress Inn and Suites by the Falls

Emplacement

Être oubliger de payer en 3 transactions une pour la chambre une pour le Dépôt et une pour le Parking

Good location, clean room, reasonable price

TV didn't work, lobby smells so bad you can't breathe, took my $100 deposit and never gave it back. Kinda disappointed

Location, fridge works, at least the sink and toilet worked and the bathtub wasn’t horrible.

I know what I paid for. I can’t complain too much. It should be cleaner, the draw should work, the microwave should rotate when on, I shouldn’t seem dust older then me on the floor and paintings, the remote should match the tv at least, but it was a non leaky roof, door locks, and location is really good.

The service at this motel is horrible. First off the heater in the room was not working and the front desk sent a repairman who was unable to get the heater working. He did provide a portable heater but it was not strong enough to heat up the whole room. As a result I was forced to sleep with my seater on as the room was very cold. I was also instructed not to leave the heater on with the bathroom light on because it might blow the fuse. The second issue is the TV would not work with the remote that was povided. The toilet paper provided was one ply. Too many issues.

Location was good

Rooms were too cold, heaters were very low throughout the night. Also, the staff in the night at check in was very unfriendly