Mandarin Oriental, Lago di Como

Tudo, desde a chegada com uma recepção maravilhosa de todos funcionários, ainda recebemos um upgrade na nossa acomodação, que foi incrível!! Piscina com borda infinita na beira do lago, café da manhã maravilhoso!!

Só achei que a academia poderia ser um pouquinho maior, com mais esteiras, escada,…

Review for Mandarin Oriental Lago di Como from Family Emir We spent several days at Mandarin Oriental Lago di Como and it is one of those rare properties where you immediately feel that everything is thought through properly. To start with, we were a bit unlucky with the weather, so we couldn’t fully enjoy the famous floating pool over the lake. Under normal conditions this must be one of the most impressive spots on Lake Como, especially towards sunset when the light drops behind the mountains. Even without using it, you can already see how special that setup is. What really stood out to us was the way the hotel handles situations. No hotel is perfect, especially at the beginning of the season, but here every small point was handled quickly, quietly and without any unnecessary discussion. That is exactly what separates a good hotel from a great one. We stayed in a suite with direct lake view. The room itself was very well designed, spacious, and extremely comfortable. Everything felt clean, well maintained and properly prepared. Housekeeping was consistent and discreet. Turndown service in the evening was done with attention to detail, creating a very relaxed atmosphere when returning to the room. The entire property feels secure and private at all times. Access is controlled in a subtle way, and there is always staff present without it feeling intrusive. You can move around the hotel, gardens and waterfront areas with a sense of calm and privacy, which is exactly what you want in a place like this. Service across the hotel was consistently strong. The staff is not only professional but genuinely friendly. It never feels forced. Whether at reception, concierge, or restaurant, the team is attentive and present without overdoing it. One situation that really impressed us was related to a boat tour we had planned. Due to weather conditions and personal reasons, we had to cancel. The hotel handled this immediately, with full understanding and no charge. This kind of flexibility is rare and shows real guest-oriented thinking. The food quality throughout the stay was very good. Breakfast was fresh and well presented, and the overall dining experience matched the level of the hotel. Service in the restaurant was smooth and attentive. From a location perspective, the hotel is perfectly positioned. You can reach Como within a short drive, and places like Bellagio or Villa del Balbianello are easily accessible by car or boat. At the same time, the hotel itself feels very quiet and separated from the busy parts of the lake. In the evening, the atmosphere becomes particularly special. The light over the lake, the calm surroundings, and the overall setup of the property create a very relaxed, almost private feeling. If we would mention very small details, then only as a side note: Some decorative lighting elements in the corridor towards the breakfast area feel slightly out of character compared to the otherwise very refined design. And at breakfast, the berries are excellent, but serving them with a spoon is a bit of a challenge. These are minor details in an otherwise very strong overall experience. We travel frequently and stay in many high-end hotels, and this property clearly belongs in that category. We will definitely come back.

_ location saves this place, sadly. _ bad experience _ not a great sleep, rooms smell old, humid, muggy, not clean. Pipe smell is a constant across buildings. _ bad service (cascade of service failures from concierte + guest services) _ boring and bland food _ good gym and great spa

Our room was very dark and quite small

The view was the highlight of the stay

Unfortunately, the room was not cleaned prior to our arrival it was only organized. The bathroom had a noticable issue with bugs, which made our stay very uncomfortable. It was clear that we were not the only guest complaining from the same issue in the villa we had and the staff weren't responsive. They might say its because of the gardens but the issue is with the walls of the bathroom and not the window.

Everything

Nothing