Quest on William

Apartment was not vacuumed for 10 days Tea coffee not replaced No clean towels Beds not made Had to continually as for any service at all

Great location with tram stops across the road and proximity to everything we wanted to access. Rooms are comfortable and clean but are starting to show their age. Kitchen is very small TV reception is poor - a lot of interference.

Gym is old and very small area and limited equipment.

Central location, friendly staff. Would definitely stay there again.

Location was great. Tram right outside the door. However a little difficult to sleep with noise and light

Poor reception access. Limited assistance from staff. Musty smell

Clean and comfortable apartment right in the middle of the city. Off street parking available for a cost.

Not much.

Wonderful experience first time visitors to Melbourne what a awesome time we had. We will be returning next April 2027 to completed the things we have not experienced. The Quest is in a great location to access all you need.

Rooms were quite large (two bedroom), comfy bed, easy access and clean. Staff were very nice. only thing I would say is bring earplugs, tram stop below our room was a bit noisy at night.

Nothing really wrong

We recently stayed at Quest on William Melbourne for one night while visiting from interstate for a concert, and overall it was a great experience. From the outset, the service stood out. The staff were warm, welcoming, and proactive — a follow-up call the day before our arrival gave us real confidence that everything would run smoothly. When we arrived after the formal check-in time, everything was well organised with our keys, room, and car park space ready to go, making for a seamless arrival. The room itself was clean, comfortable, and impressively spacious. It would be particularly well-suited to couples or longer stays, especially with the added convenience of a kitchenette for those who prefer the option to cook. Location-wise, it’s hard to fault. With a tram stop directly opposite the entrance and plenty of amenities within walking distance, getting around was easy and convenient. Despite being in a central area, the hotel felt private, with no noticeable noise from other guests. The only minor downsides were related to access and street noise. The ground floor car park is quite tight and a little tricky to navigate, and it’s worth noting there’s no direct vehicle access from the main street — you’ll need to enter via the side street and use the short-term parks to check in. Being in the city, there was some expected street noise, including tram bells and occasional sirens, but nothing too disruptive. Overall, it was a very comfortable and convenient stay, and we wouldn’t hesitate to stay here again.