Hotel Elegance

Room Cleaning Comfortable beds

On the way to Greece, we decided to stay one night in Bulgaria, to make the journey easier to bear. we searched a bit on the net for accommodation options in Stara Zagora and decided on Hotel Elegance. After almost 5 hours of walking, we arrive. when we entered the city, we returned about 20 years ago, the hotel outside looks like from the same period. We mustered up the courage to enter, in the reception we were greeted by a lady who didn't know any word in English. I was afraid to get to the room. however... the surprise... a friendly, big, clean room, with a generous bed, impeccable bedding.... in the end I say... come on, it's ok in the end. I think it was 38 degrees in the room... super hot. My husband turns on the ventilation unit (not the air conditioning) and I wait for it to cool down and I wait and.... I still waited until morning. It was horrible, I didn't close an eye the whole hot night... I do not recommend

Welcome very nice and helpful.

Gutes Hotel Zimmer ist sauer.

Nice place to stay, but it was verry hot that day, so we could have wanted aircondition. Very friendly staff and a good breakfast

Very warm welcome. The lady manager came outside to greet us both with my husband. The room was specious, small bathroom but good enough. Breakfast was modest but extremely good. Always, a day before we were asked what we want to eat next day, so they can make special arrangement and food preparation (pancakes, scramble eggs, Bulgarian banitsa etc.). Very friendly and polite staff. In terms of location you cannot think of the better one. The hotel is located in the center of Stara Zagora. Thank you!

Excellent Reception, friendly, warm. We will return.

The staff is very friendly but apparently not very familiar with how credit cards work. I had my booking pre-approved on one card and I called prior to checking in to ask if it would be possible to pay with another card. I was assured there was no problem, my other card was charged at check-in and only after that I was made aware that they could not cancel the authorization on the first card. So now I have to wait for a whole month for my money to be released and I was not even warned about it despite calling beforehand and clarifying the situation. Also, I booked a double room for single use and I was asked specifically not to use the second bed which kinda defies the point of booking a double room. The building is old, the furniture is old fashioned, the bathroom was too small. The overall quality is too low for the prices they charge. I would not go back and I would not recommend.

Patrons et personnel très serviable et à l’ecoute Bien qu’ils ne parlent pas français. Ils nous ont offert des fraises pour notre départ. Encore merci à tous.

The rooms are very excellent! Good! Clean! Wide! All services are available

Stara Zagora would not be on my list of places to go, we were catching up with family who were here. nice hotel but glad to leave next morning