SpringHill Suites by Marriott Macon

The rooms need to be cleaned a little bit better the daughter in the restroom you cut clothes. The couch in the room was uncomfortable. The rolling chair if you didn’t watch out you fall back over.

Overall the three rooms I booked were very nice and the staff worked very hard to co locate them. Our thanks to the staff. The beds were very comfortable as were the pillows. The pull out sofa was very handy but difficult to set up without direction (perhaps add a diagram in the room near the coffee maker ) and the mattress on the trundle a little uncomfortable. Breakfast was delicious and the attendant very kind in replenishing when asked.

When we arrived we wanted to head out to dinner. We dropped our baggage in the room and adjusted the temperature using the wall thermostat. Unfortunately we did not see the note tapped on the thermostat saying temperature can only be adjusted at the unit. Not a major issue but this could be announced at the time of check in so room temperature was to our liking in preparing for bed. Also there was a software issue at check in so we were not able to get room keys until we returned from dinner. A nice young man went to the rooms with us and let us in with a pass key before dinner. Again, not major but unusual. From an appearance stand point I think I think first impressions are important. The seating area immediately in front of the check in desk is very dark and looks very dated. If I had walked in to determine if rooms were available as a traveler and saw this area I may have not stayed. A brighter more updated looking couch would set a better welcoming tone. Finally I like to book rooms directly with the hotel when possible in case we have special needs or questions. We were unable to book the rooms directly with the hotel on our initial call again, due to software issues according to the reservation rep, requiring us to use a third party vendor thus loosing our Marriot Reward points. We are Marriot Bonvoy members so this was disappointing but not a major issue considering all the positive aspects of the hotel and its attentive staff.

La colazione non era male

Non funzionava l’acqua calda. E c’erano insetti nel letto ed era molto sporco.

Food was decent, room size and configuration was quite nice. Staff was nice and helpful.

Room had bright red stains on carpet, bathroom doors were barn door style and near impossible to open and close, mechanism to turn bath into shower was so weird that they had to post instructions in the bathroom on how to use it. The hot and cold were backwards on the bathtub. Couch bed mattress was filthy. Pool area was extremely dim and kind of in disrepair looking. there was nowhere to sit that you wouldn't get wet from splashes. Also very few spaces to sit.