Warwick Palm Beach Hotel

Location, cleanliness, and new management

Previously I made a review that I rated the hotel the lowest (1) due to an incident with one specific employee. Aside from that I made it clear that the hotel and all its staff are wonderful. The reason I’m doing another review is because the management took the effort and time to call me and to apologize about the isolated incident which I very much appreciated, specifically the new manager Jad Baaklini. That showed that this hotel and his staff hold up the long standing high reputation of this great hotel. As far as I’m concerned, the situation is in the past, and I will most certainly continue to be a long term user of this very special place in Beirut that we’ve called home for over two decades.

It is nice

Its location beside an abandoned ugly building. The TV is old with minimum available channels.

Le charme , le personnel est très serviable

Ma.Chambre a besoin de rafraîchissement, la moquette est salle et la tête du lit est sale

Great hotel , location and staff. One terribly rude receptionist that managed to destroy our week stay in a few minutes .

The receptionist, a rude and untrained personnel (unlike any we have ever seen in Warrick Palm Beach and we’ve been going there for over two decades), had no idea how to speak to the hotel guests. There was an over charge of $99 or $100 for the extra bed. We were in a hurry to go to the airport. We said we’ll pay the full bill less this charge, and let the confirm the mistake internally or communicate to us by email. If the communication proved to be correct , we’ll pay the extra 100$ (half the staff has known us for years and we have never had an issue with this great hotel). He started to get agitated, and said if you don’t pay, he will call the police (our bill over over $2,500). This was shocking that he would actually revert to such language with any guests. Anyhow, we didn’t have time to waste, we paid it, and went on our way, and left a bad taste not bc this Thawfik guy over-charged at that point, but because of the threats he started making against a guest. Absolutely shocking, and we reported this back to management and waiting to hear back. Again, this is not against the hotel or their lovely staff, this incident is specific to one rude individual called Tawfik S (I will refrain from putting last name as there is no need to). I hope this gets picked up by the management and opens a proper investigation into his actions.

Tout était charmant

Rien à signaler

Breakfast average but location excellent

Add a coffee machine at breakfast

We had a wonderful stay at this hotel, thanks to the incredibly kind and helpful staff. A very special thanks to Mr. Roudi, who went above and beyond to make our visit truly comfortable. He was always kind, polite, and ready to assist with anything we needed. Thank you, Roudi, for making our vacation amazing , your hospitality made all the difference!

الموقع جميل جدا والطلة على البحر مباشر والموظفين بالرسبشن بيجننو وخصوصا مازن كتير محترم وخدوم

لايوجد