Best Western Urban Hotel

L'accueil La literie L'emplacement

Problèmes avec la climatisation

Het was een mooi hotel, prima kamer voor het slapen. Rustige buurt

De kamer was niet helemaal schoon, rare geur hing er in de kamer. En is wel een stuk lopen van het centrum.

literie tres confortable , terrasse agréable , petit déjeuner correct

Nice clean and spacious.

Le personnel répond à toutes nos interrogations et montre de la souplesse . La chambre était propre et au calme.

It was convenient for where I needed to be the next day

Food at dinner was mediocre and service was poor

Mooie locatie in rustige buurt (weekend), grote kamer, prima bedden, lekker ontbijt. Laatste parkeerplek op de binnenplaats gekregen. In 25 minuten wandelen bij centrum. Aardige en behulpzame medewerkers.

Net als in veel modern ingerichte hotels, beperkte hang- en bergruimte voor kleding en weinig handdoekhaakjes.

Room and bathroom were spacious, but this was because for some reason we were put in a disabled room, hence the space, not sure what a normal one would be like. Bed was large, comfortable and the bedlinen was cotton. Air conditioning in room centrally controlled. Water was always hot and there was good shower pressure. There was a coffee machine and bottles of water provided (when they remembered). There was a safe, although this was too small to store iPads. The staff were friendly and helpful. Car parking was free and secure, and best feature of the hotel. 5 minute walk to Metro and just 3 stops to town centre. 15 minute walk in other direction to Porte du Paris and the Town Hall. A further 15 minute walk to the Grand Place. Breakfast was good for a 3 star hotel, but depending on staff member on duty, not replenished quickly enough, very small breakfast room meant you were always getting in somebody's way when trying to get food!

Hotel is in a very scruffy depressing location, so not nice walking around. The building is an old mansion which has been turned into a hotel. It is very weird, especially the reception area. Some renovation has been done well, other areas are a bit strange. Some nice features have been retained, especially the restaurant area. From reception, we had to walk through the restaurant with our cases etc. to get to our room which was strange! No problem with the staff just not enough of them to cope. Housekeeping very erratic, rooms not serviced until 3/4 in the afternoon because of lack of staff. Not always serviced properly, had to ask for clean glasses, toilet rolls etc. as they were not replenished. No kettle for making tea, did ask for one, but they only have two and they were both out! Very limited hanging space, just 7 hangers, no other storage, drawers etc, so it was living out of a suitcase. Overall it did a job for us but we were not impressed and would not return. The car park was a major bonus!

Secure parking

Steps going to reception area. Difficult for elderly people with suicases