Hampton Inn Pecos

clean, location, food

problems with bathtub drainage

Could of been better with more to offer.

Hot cook to order breakfast

Breakfast was good.

The check in process was horrible! The manager was terrible, and did not try to make things right! The young employee working the night shift was very nice, but had not been properly trained. We booked the hotel online and arrived at 2am. The hotel had marked us as a no-show even though we had just booked it. The poor night shift employee did not know how to fix the problem. he attempted to call to on call managers, who would not answer their phones. my credit card was billed 3 times. We tried to just get a key to our room and settle up in the morning, but to no avail. We were already tired from driving and had to wait another hour. Finally, at 3am, we said just bill us again if that’s what it takes to get a room. He said that he would give us a discount for our troubles, but we were actually charged more. The next morning, the manager was not very friendly and was not apologetic at all. I had to tell her that the night employee told me that we were supposed to get a discount for our troubles. The manager finally gave us a small discount. Hopefully, Management gets retrained or they find a new manager. The night employee was trying to be helpful, but he just didn’t have the training. very disappointed in the whole experience! I’m still waiting to get credit for all the charges.

new, clean

the indoor pool was freezing cold

❤️

🤩

location for our trip was the reason to stay.

some older features like the air conditioner. it was falling apart, though it worked.