Apartamentos Estrella del Norte

Thoroughly enjoyed my stay with excellent accommodation and fine food in the linked Los Faroles restaurant. The staff were always helpful. Provided you have your own transport,the venue is well located for visiting the rest of Tenerife and just a few kilometres drive from the very attractive Garachico and not that far from Puerto de la Cruz. You do need to be fit to climb back from Icod itself if walking into town, but steep inclines in Tenerife are the norm ! A number of the fellow residents had chosen the venue for access to the hiking trails, but again the hotel works if you are just looking for a bit of pampering.

The family owned Estrella Del Norte was a very warm experience and had impressive service for such a short staff (the family). For those looking to get away from the city life and to be alone with your loved one, this place is the ultimate recommendation. The food at the hotel restaurant is some of the best food you will be able to try while on Tenerife and definitely is a hidden gem on the island. A pleasant walk to the center of Icod De Los vinos is a nice way to start a morning and there is a healthy amount of things to enjoy in the area.

lovely hotel...but car is nesesarry.cos there I nothing around..but everything is 30 min drive away..well worth going there..its cheap it has fantastic vie.very quet.we coming back again!

We were left without a place to stay after we cancelled our reservation at the hotel where we were staying. The stay at estrella lifted our spirit, it is located above Icod del los vinos, not in the best spot ever, but it over looks the seaand has the most beautiful views from its sppartments. The service was superb. And so was dining at it's restaurant. Overall we enjoyed our stay.

Nice accomodation/flat, could do with a heater in the winter, felt cold in the nights. Shower needs updating. Very poor flow from the shower. Could have had a microwave oven as we were self catering, but did provide us with a toaster and a kettle upon request. Very helpful and polite staff both Robert and Naomi. Dinner at the restaurant was good and tasty. Good travel/tourist advice from Robert and Naomi. Generally satisfied with the service.

When we arrived we were informed that we could not have the room we booked 2 months in advance because the hotel was fully booked. Instead they would give us an upgraded apartment in a property they owned a short distance away ( 1.5 miles). On reflection we should have demanded our money back at this point. It had a nice terrace but had only one working 400W heater and very cold. Sheets looked moth eaten. There was no hot water morning 1, no water at all morning 2 and the warm water pressure so low that you could not have a decent shower. The shower head was broken off the wall. The decor was not good and the TV didn't work. After 4 days of this we eventually got the room we had booked in the apartment complex but only after a lot of argument with the manageress who seemed to suggest that our complaints were frivolous. She clearly didn't quite grasp how angry we were with her because on our first evening in our nice apartment she came to our room to ask us if we could move out to make way for another couple who had no TV in their room and who found it impossible to sleep without a TV. Its sometimes hard to not be abusive. So our holiday consisted of 4 days in a substandard apartment we would never have booked and 3 days in the apartment we actually booked which was OK. Would I return? No.

Good customer service but shower was leaking and no outside window was unexpected.

Good quality for the price. Very friendly helpful staff. The buffet breakfasts were good with reasonable choice. The restaurant attached to the hotel is good with a nice range of canarian food at a reasonable price and we didn't use our self catering facilities much as a result. If you did want to do more self catering, there didn't seem to be too many cooking utensils, but I guess manageable for most. The house red wine was particularly nice and good value. Walking down and back to Icod is really only for the fit as the hills are about 1 in 5, which was OK for us, but might not be for others.

I booked a double room but instead was given a single room. The guy on the reception told me that it was the room I booked online. However there was only one towel in the bathroom, one bedside table next to the bed and I could not approach the bed from one side because there was no room, it was too close the the wall. No wardrobe in the room, only a cheap textile shelf. TV very small and old. I was sold a single room for a price of a double room.

I think that we possibly had one of the smallest rooms in the hotel. It looked as if some of the others were quite a reasonable size, but ours had an extremely narrow living area, more like a galley. There was a kitchen, but completely inadequately stocked. The water pressure was only just adequate for a shower. The room was on the corner of a very busy road, so quite noisy. When we got there a large number of light bulbs were not working, and in spite of repeated requests we never obtained a full working set. We ate once in the hotel restaurant, but it has absolutely zero atmosphere, with very bright lighting.