Crimson Resort and Spa Mactan

The Best resort in Mactan!! Great memory again, thank you so much!

Crimson Mactan is an excellent place to enjoy your vacation. A welcoming staff, excellent food and a beautiful place.

Great- beautiful-comfortable

Amazing in so many words I loved it here absolutely perfect

The staff were very friendly. The pools were all exceptional and the place never felt busy despite having alot of guests. The beach was crystal clear with lots of fish for the kids to see. The Azure restaurant had many good options and all were amazing. Thank you to Mica and Marvie from the saffron restaurant and to Vandy at Crimzone. You will feel comfortable eating and drinking here

It was a truly wonderful experience! I loved all the amenities and the food, and the room was incredibly spacious with an authentic and relaxing atmosphere. I would like to especially commend Kenneth and Nic from Azure for being very attentive and accommodating..they truly went the extra mile to make our stay memorable. I’d also like to recognize Yanie and Aurelio from the Lifeguard team for their kindness and friendly, approachable service. Kudos to the entire team at Crimson! This has been our best stay so far. More power and we look forward to coming back!

What an amazing Hotel, probably one of the best we've experienced around the world. Location, room, atmosphere, food and especially staff were awesome Aurelio, Ella, JR, Gene and Mitch especially really went above and beyond every day, making us feel like family. Thanks you so much.

We stayed in a pool villa for 4 days, and our expectations were far exceeded! Our experience from start to finish could not be faulted. There is a more personal experience for villa guests; however, the elevated details make your stay really special and are very well thought-through, such as a dedicated villa host, seamless in-villa check-in/out and afternoon cocktails. If you book direct, you can avail a complimentary round-trip transfer from the airport. The villa itself was spotless and well-appointed. Of course, we loved the private plunge pool and didn’t feel the need to use the main pool. The only thing we missed was the spa! The staff's hospitality was wonderful. Everyone we encountered was friendly, welcoming and attentive. A special mention to Jake, Leo and Clive who took care of us at Saffron Cafe! Breakfast options were abundant, with good Asian and Western options. There was also an à la carte menu for villa guests. We had dinner at the Japanese restaurant AKA, and I have to say the food and service were exceptional! Some of the best Japanese food I’ve ever had! The resort is wonderfully maintained with lush greenery and landscaping. It was not too busy when we stayed, which I imagine could contribute significantly to your overall experience and the facilities. Something guests may find challenging is that the resort is a bit remote, and although there is a shuttle to take you into town, there isn’t anything in the immediate area. You would need to call a Grab/taxi to go somewhere, as the area is not walkable.

We stayed 2 nights here at the end of our Philippines trip before flying home to the UK from Cebu airport which is a 20 min drive - although it was 45 minutes for us flying home as there was a festival on so be aware of the traffic impacts! The hotel is better in real life than it looks on line, the majority of the rooms are set up in single storey bungalows with gardens and the overall ambience of the site is great. It's not a top end 5* hotel, but it has a much more friendly vibe than a lot of hotels in this tier and we much preferred that. The Azure Beach Club is particularly good, really relaxed vibe, great cocktails and great food. We had intended to eat in the other restaurants but we liked it so much we ate every meal there; it feels more like an independent beach bar than a big hotel bar. All of the staff are vrey friendly and have a high standard of training - especially those in the Azure Beach Club; it's a professional service. One thing to watch our for, every Saturday and Sunday from mid afternoon there is a foam party in the main pool!!! It's a lot of fun but it's VERY unexpected and also pretty loud, a little bit like you've been transported to another hotel entirely!! It definitely wont be to everyone's tastes; but many people will love it (and they do, they come here just for that!).

We had booked a stay at this hotel, which presents itself as a “5-star” property. Unfortunately, we were unable to travel due to a serious accident. We contacted the hotel, and they confirmed that our reservation would be cancelled and that we would receive a full refund of the amount paid. Following their instructions, we sent all the required supporting documents on February 11 as proof. However, since that date we have still not received any refund. Even worse, the hotel has completely stopped responding. Despite several follow-up emails, we have received no reply at all. This is extremely disappointing behavior for a hotel of this supposed standard. The lack of customer service and communication is unacceptable. Very disappointing experience — zero customer service.