Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek

Very well priced for the quality. I called just after 10am asking for early check-in - hoping they would allow us to check in around noon or so, but they let us come and check in immediately

Breakfast was beautifully presented, but did not taste very good.

I recently stayed at this hotel and, unfortunately, the experience was quite disappointing due to poor service and inappropriate room assignments. While the location, cleanliness, and breakfast were somewhat satisfactory, these positives were heavily outweighed by other significant issues. The service failures began at check-in, where after collecting my credit card and ID and starting the process of check-in, I was ignored for fifteen minutes by the front office staff while they prioritized a personal phone call. Once I was finally helped, I discovered that despite booking two separate rooms, both had been assigned as accessible rooms without any prior notice. These accommodations were entirely unsuitable for our needs; the lack of bathroom separation caused the floors to flood every time they were used. Furthermore, assigning these rooms to us meant they were unavailable for guests who may have actually required those specific accessibility features. Because of the unprofessional service and the poor room assignments, I do not recommend this hotel.

This was a great experience. The room was clean and free parking is always a plus but what made this a great experience was the desk agent Renisha. After initially booking with another competitor and having a terrible experience, Renisha with the Fairfield Inn & Suites team made my trip end on a high note. She quickly supported me with getting a room. Her empathy for my situation and understanding for my concern with safety made it a great experience.

Great breakfast. Awesome rooms

friendly staff

The helpful and friendly front desk at check in. We had a long day of flights and airport layover. We were very tired.

No ice or vending on our floor.

Breakfast was good and the kitchen staff was very helpful.

The front desk staff .. No smiles . The two ladies had a stern and mean look and just were not friendly. Poor customer service acted like they were been bothered . Very unapproachable .

Location to food and shopping

It's was okay, the rooms were older and the pool was small. A kid went to the restroom in the pool and they closed it down for 24-72 hours

Very nice and friendly staff,very clean hotel,quiet.Great location

Nothing