DoubleTree by Hilton Phoenix-Gilbert

The rooms are very spacious, but the condition of the property and housekeeping is poor. It's pretty clear that they don't care/have given up. We left the Do Not Disturb sign on the door but when we returned it was clear that housekeeping had entered the room but didn't even finish cleaning the room. They left us with no towels, only one bed was made, and we believe they rummaged through out suitcases.

Brock’s was very limited and honestly the only reason I did NOT give 5 stars. The Thursday staff bartender and what seemed to be custodian with the ponytail and his best grey sweatpants were busy having conversations bashing the dirty condition of the bar area and the tables and floors were filthy! There were more flies paying me and other guests attention than the staff you pay. The front desk staff of all hours were amazing!! Cleaning ladies were amazing! The young lady that works the morning breakfast shift milaya (I think) was so sweet and great! Now the morning cook on Friday was out of everything wore her black kitchen gloves in and out of the building touching dirty doors and going back to the kitchen to cook..I ordered the French toast and a good size piece of black plastic was cooked to the bottom on one of the pieces. I was shocked that no one else seemed to think this was odd and bad sanitation. The second order was much better. I would say plan on meals elsewhere because you don’t have many options and the hours for food are very limited.

Everything was excellent except the water would not drain from the shower.

Great staff at check in. Beds and linens great.

I was fortunate to stay at the DoubleTree Gilbert in the SanTan Valley this week. They treated our large group extremely well and were very accommodating to our needs. I managed to leave behind some articles of clothing and Jhoy at the Front Desk managed the process and got my items back to me quickly. A great place to stay!

We had an issue with the toilet in our room, and we witnessed two different people fall off the bar stools because there were broken or the chairs were uneven. Outside of this, everything was great!

Good hotel nice ac and staff very nice.

Everything was great! Would definitely stay here again!

Bigger pool