Candlewood Suites Radcliff - Fort Knox by IHG

Staff were very nice

The property was clean and well maintained. Staff was friendly and helpful!

The room and hotel were clean.

For the nearly $200 rate I paid for this hotel, was very surprised to find out that the hotel doesn't have a morning breakfast offering. Stayed at the Holiday Inn Express the night before (next door) and got an awesome breakfast for the same rate. Based on this alone, I'd choose another hotel next time.

The room was clean

They overbooked. I booked a double queen bedroom. When I got there they gave me a queen bed. I actually paided more to get the double beds. I was never reimbursed. I was told it was booked.com's fault so they didn't need to refund me the difference.I felt it was very poor customer service.

Very nice location!

Very clean.

I didn’t like that I paid twice. Had to pay the hotel and also the payments to klarna.

There wasn’t any breakfast

Offering breakfast

The room was large, very clean, and it was quiet.

My only issue was that the water in the shower didn’t get as hot as I would have liked.

We had a confirmed reservation for "1 king bed 1 bedroom suite". Upon arrival, I was asked to sign check-in form; and noticed before signing that it was for a queen studio room which did not suit our family needs. The desk clerk advised that they didn't have any king suites available which was extremely difficult to understand, as we had a confirmed reservation. She explained that they only have four king suites. Frankly, I don't care if they have four or 4,000, I was interested in only the one for which I had a reservation. To worsen the matter, the desk clerk was on the phone and I overheard her state that another guest had been unhappy with his/her room, so they were moved to the king suite, disregarding our reservation. When I asked to speak with the hotel manager, I was told that she is not available after 5:00 PM or over weekends and we could contact her on Monday -- not much help for Friday through Sunday! What is the point of making a reservation, if the hotel personnel refuse to honor it? We eventually secured a king studio suite at a nearby hotel. But, when I returned and requested that the desk clerk cancel the Candlewood reservation, I was told that was impossible, as she had already started the check-in process -- without my signature on the check-in form! This caused a "hold" on my AMEX account for four days for a non-purchase! This situation ruined the beginning of our vacation/family time. This was our first experience with IHG Hotels; and, given this debacle, it will be a long, long time before we consider IHG Hotels again.