Holiday Inn Express & Suites Rockport - Bay View by IHG

Nice place, close to the beach, good breakfast

Nice clean room, right by rockport beach

Clean room and great breakfast

Check-in staff

The room had a stench that came from the AC unit. There was hair in the bathroom and evidence of not being cleaned thoroughly. The main glass door resembled a meat freezer door ..cloudy because of poor maintenance. I will never stay here again. We requested house keeping and it was never done. I had to take my own trash outside. On

I did not stay, I was denied access to a bay view room that I paid for and booked into a smelling room on the second floor. When I approached the front desk to request a different room, the attendant refused. She also denied me access to the manager on duty. I immediately took my family to a different hotel where we were better received and appreciated. Anyone going here is making a bitter mistake. I'm still fighting them for unapproved charges to my credit card.

Staff was very courageous and professional. Breakfast was very good.

Not equipped

Clean room Polite employees