Timberland Inn & Suites

Location

Ice machine by room did not work

Worst stay of my life. Absolutely filthy inside. This deceivingly had good reviews, but it was worse than if I had just gone to a gross motel. The wallpaper was peeling off the walls. There was clear water damage all over. When I went to pull a tissue out of the tissue box on the wall, the metal plate fell off and scraped me. It exposed a disgusting inner wall, which made me not want to use any of those tissues. The carpet was filthy, and when I entered the room, it smelled so incredibly strong of a chemical it made me cough. It was about 10 at night when I arrived, and it looked like the windows had been kept open all day to air it out and it had not done that. I looked around thinking a Glade plug-in had exploded, but didn’t find one. The bed sank in about 6 inches when I sat on it and no, I am not very heavy. The next morning, I woke up with extreme irritation in my throat from the chemicals, and I was having an allergic reaction all night with trouble breathing from the chemicals in there. The next morning, I went to the front desk to tell them that I would not be staying there a second night due to these issues. I mostly mentioned the strong chemical and my allergic reaction. They refuse to give me a refund for the second night that I had prepaid for because they require 48 hours notice of cancellation. He offered to give me another room that had not been cleaned for a few days so hopefully the smell would be better. It turns out that that chemical smell was Lysol. They had sprayed it on everything in the room and it was also on the bedding. They insisted that every hotel does this, but I have never ever had this problem or smelled these chemicals in a hotel room. I had to leave and pay for a different hotel for the second night. I am still hoping they will issue me a refund for the second night that I did not stay there. I informed them that I could not risk it with the breathing issues t and the chemicals that had poisoned to me all night. That this was a medical issue caused by bad practices and they still refused. They told me they would email the manager and maybe they could do some thing, but they would not make any promises and I would have to wait the whole weekend to hear back on Monday So now I am out $130 about and had to get a different hotel 45 minutes away. I don’t understand how any of the reviews said this was a great place unless they just gave me the worst room they possibly had. Under these circumstances they’re absolutely should’ve been a Refund And I hope the owner reaches out to do so and make this right. I attached a few photos, but this was definitely not showing all of the issues in the room.

Nothing it’s horrible never stay here. Didn’t give me my refund only stayed the first night because I had too. Left the next morning as soon as I woke up

It had bugs stains leaks cockroaches dirty the staff was trying to be helpful but just wasn’t. Didn’t want to answer the phone because they didn’t want to refund me.

The room was very quiet and beds were comfortable. If I had any problems the staff would do everything they could to make it right.

They need to change the carpet in the rooms , it wasn't dirty just stained and looked wore out.

Riesiges Zimmer, alles da, was man benötigt. Das Bett war ebenfalls sehr groß und bequem. Tolle Lage um den Mt. St. Helens zu erkunden

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