Best Western Plus Huntersville Inn & Suites Near Lake Norman

Unfortunately the property has changed their pet policy tripling the cost to stay with a pet. After staying here at least 8 times I will look at somewhere else going forward

The electric in the room was horrible. I unplugged my laptop from the wall and the lights on the opposite wall stopped working. I hit the wall and they came back on. Neither the thermostat or heat/ac worked because there was no electricity to them The walls are paper thin.

Couldn't recommend this properly more. Friendly and helpful staff with great rooms. Breakfast was surprisingly good too.

Check in and check out staff was excellent

I looked for a pet friendly motel when I was traveling. I called 2 days before my arrivel to ask if pets were allowed. The women who answered the phone had heavey accent and I am bit hard of hearing so she had to repeat her answer a couple of time before I understood. She stated "theyre allowed" and hung up. When I checked in, there was a $120.00 fee added to my room through Expedia for pet cleaning. I was shocked and said I didnt see that when I perused the motel rooms and amenities. I also told them I've never payed more then $50.00 ahead of a stay with a pet at any Best Westerns I stayed at. They agreed to a $50.00 pet fee. When I got to the room I'd driven over 8 hrs, it was 6 pm or so and I had stopped and had gotten a food to eat. I ate then realized the rooms carpeting was filthy. I wouldnt take my shoes off to walk on it. There were no bugs and was I leaving in the morning so I stayed. When I was bringing my stuff up to the room I saw fruit loops on the floor in front of the elevator. The fruit loopes were not cleaned up until around 7am even though there were 2 different front desk clerks in full view of the elevator and breakfst room where the food was served. I decided if they were that lazy I was not eating there. Needless to say I wont be staying there on my return trip home. Never stayed at a Best Western this dirty.

This is a really nice hotel. Everyone there is fantastic. I have stayed here before and i will definitely stay here again.

Avoid this hotel like the plague. Manager Hanil Patel committed to reimbursing for the night due to horrible experience - a month later has not happened. Toilet did not work (told by front desk to use the bathroom in the lobby - that was the solution), moldy unfinished sheetrock by shower, phone did not work to call front desk, plugs did not work to charge phone, elevator had spilled coffee all over floor for about 12 hours (nobody cares), breakfast was a mess (not a single clean table - all the food was out). Horrible experience. Avoid.

Not clean and bathroom is terrible condition

The guy at the front desk (sadly I did not get his name) was super friendly, professional, helpful, kind and courteous. Made me feel like family and I felt quite at home. Lovely stay at this hotel.

Room was clean & comfortable. A/C cold, shower hot my only concern would be the pillows…. One bed had a regular pillow and two very small pillows. The other bed only had three very small pillows. We had to ask the front desk for more, which they gave no problem…. Just seemed odd