Sporthotel Romantic Plaza

It could be fantastic. It is v cosy very well located and some parts are exactly as needed and expected. It’s clean, good breakfast and located well in town near ski lifts.

The description is not accurate. It is not ski in ski out. The room we booked via booking.com was a junior suite 38m with pictures to show facilities. We were given a far smaller room that is not a suite and not matching the pictures. Fireplace not working and v poor reaction when this was noted. Same happened to 3 members of our party. They blamed booking.com and then said they’d move us and claimed it was an upgrade! They didn’t charge but still a v disappointing experience and reaction. On departure I received no help with my cases and snow gear. I was told the staff were busy serving breakfast. Most of the staff tried hard but there are clearly management and mis-marketing issues

Colazione eccellente, torte buonissime, budini, creme-caramel ,macedonia fresca tutte le mattine, formaggi e salumi di prima qualità

Tutto perfetto 👍

I really liked the location and the cleanliness of the hotel. The facilities were good and well maintained, and the staff were friendly throughout our stay. A special mention to the breakfast staff, who were always happy, joking, and made mornings a pleasure. The bar had a very relaxed atmosphere, with staff who were again friendly and helpful. Overall, a very enjoyable stay.

Unfortunately, the room I received did not match what I booked on Booking.com. I had reserved a Junior Suite but was told on arrival that I had been “upgraded” to a different room. The room I was given was a standard double, not a Junior Suite. According to the Booking.com description, the Junior Suite should have included a fireplace, sofa bed, separate living area, and an overall size of around 38 m². The room I received had none of these features — no fireplace, no sofa bed, and no separate living area. While the room itself was fine — new, clean, and comfortable — it was not what I had paid for. I raised this politely with the manager, but she was dismissive and repeatedly insisted the room was an upgrade, without acknowledging that it did not match the advertised Junior Suite. She was the only staff member I found to be unfriendly or unhelpful during my stay. Additionally, the property was advertised as ski-in/ski-out on Booking.com, which it clearly was not. It is a short walk to the lifts, but not ski-in/ski-out as described. This issue spoiled what would otherwise have been a 10/10 stay. My advice is to be careful, as what you book on Booking.com may not be what you receive.

Breakfast was good. Location ok, although I would have preferred a little bit closer to the nearest chair lift

Concierge interaction, although very kind not particularly enthusiastic

- Vriendeljikheid personeel - Accomodatie is prachtig - Welness is super - Eten is superlekker

Allles was perfect.

Ottimo Hotel, con garage coperto gratuito, situato in una posizione comodissima per raggiungere a piedi tutti gli impianti di risalita. Cucina raffinata e servizio attento e gentile. Ottima anche la pulizia delle camere.

In un contesto comunque ottimo, presterei maggiore attenzione alla SPA in quanto alcuni servizi a volte non funzionavano bene, come ad esempio un idromassaggio della piscina ed alcune docce.