L'ermitage - Franschhoek Chateau & Villas

There was nothing to be liked about my stay, as I was allocated a room that did not accord with the description provided on the booking site.When I pointed this out to the staff I could not be assisted.

Being offered 2 free breakfasts for being allocated a room I had not really booked for according to the description on the booking site. The invasive pre-check out experience.

Gute Lage zum Ort

Zimmer und Blick nicht wie gebucht (hatten Dorfblick gebucht und ein Hinterhofzimmer mit Betonwänden bekommen )! Dafür wurde uns versprochen das extra gezahlte Geld für das Frühstück zurück zu bekommen was aber NIE passiert ist ! Sehr schwach !! Überall Baustelle !

Everything for me was good the staff breakfast was good, the rooms are cleaned every day and the view was splendid

Nice room

No bottled water No face cloth

All perfect and new.

The rooms themself were decent in size and relatively comfortable

The service was appalling, my room was never made, towels never replaced (and on arrival one towel Was covered in make up). Coming home late there was no staff around, the entrance to the villas was pitch black needed to use my phone torch the first night to get from where my uber dropped me to the room (as there was no security or golf carts around). There is no signage to see which rooms are where and they are not in order so it makes zero sense.