The Residence Mauritius

The Residence is an amazing hotel. In a beautiful location. The staff are attentive and happy to help out with your every request. An altogether amazing stay.

Our stay could have been perfect if the staff had not made a few mistakes... 48 hours before our check out they forgot to charge 1 Red Bull and peanuts we had taken from our mini bar. We had an early check out with driver picking us up at 6am today, and before getting in the car the concierge ran to us with the check to pay for the peanuts and the Red Bull that I thought I had paid the evening before with the rest of the bill ( huge )... I was shocked they ran to us to claim to pay that 8€ check as if we were escaping like thieves!!! obviously they had forgotten to check the mini bar like they are supposed to do daily... very bad experience! To end the stay like that is a shame...

The only fault with this hotel is the service by the pool and beach and when you finally did get a drink it was so expensive and only half filled.

Uneven Service/Hospitality: The Residence Mauritius is beautiful, and by no stretch of the imagination is staying here a cheap vacation. Which is why I felt a let down by the service I received. I have stayed many places over the years, at properties of varying quality. No matter how beautiful or well-appointed a hotel is, or not, how guests are made to feel can make or break a holiday experience. And a hotel can not simply skate by on how beautiful and well maintained it is. Service truly is everything in the hospitality business. I know I have overlooked the aesthetics of a hotel just because the staff are friendly and attentive--with all guests made to feel at home--and I have become a repeat customer as a result. Few observations about Residence (space limitations): --After 5 days in my room, I finally put the card on the bed asking for sheets to be changed (totally get conserving water). However, after a day’s outing, I came back to same unchanged sheets. I called housekeeping, and they came right away to finally change the sheets. --Concierge seemed bothered by my simply asking his suggestions for outings, so took my business elsewhere. Also, surprised that the UNESCO site of Le Morne was nowhere on the hotel’s list of recommended excursions. --Pool staff do not attend to guests as one would expect. Twice while seated by the pool, it took someone an hour or so to finally come by to ask me if I wanted something.

Great place! Would go back again!

This was a relatively last minute booking and we weren't sure what to expect. The holiday was perfect! We were there for 7 days and had one afternoon of rain, one overcast day and the rest was beautiful, blazing sunshine (don't believe the weather forecasts which said thunder every day)! The room was lovely and clean and spacious with a massive bathroom / walk in wardrobe. The beach is completely perfect and we were able to find a secluded spot. The water sports are great - you can water-ski, sail, canoe, great snorkelling - all for free. In terms of food most people seemed to be half board. Dinner options are either the buffet which I'd say was average-good, or a la cart at The Plantain restaurant which is really good but your half board doesn't cover a full meal so you spend a bit more. Drinks are around £10, lunch is about £15 (and is delicious). Finally I would recommend an evening walk along the beach, past all the other resorts. Thank you for such a relaxing, lovely, sun-filled break!

Hotel staff are very polite and friendly, hotel is located on nice and clean beach, the view and swimming pool are amazing, the drink is a lilttle bit over priced but overall the experience is very positive and would recommend to friends and family.

Stay here! Seriously, this is an exceptional hotel. Nothing was too much trouble and the staff team are so friendly. The room was beautiful and the hotel struck the right balance between elegance and class, whilst still being comfortable and warm. The beaches are wonderful, and there are a host of things to do free of charge. The food in the Plantation restaurant was superb and changed daily. The only down sides: the evening buffet in the main restaurant was disappointing - repetitive and when we went (the one and only time we did) the food was luke warm. As is usual the hotel prices for drinks was way too high, though not as expensive as other hotels we've stayed in.

We had our Honeymoon. We booked a suite but we made a mistake and just booked for one person. Upon arrival they wanted to charge us 150 dollars extra per night (even though they are no an all inclusive hotel) The manager was really rude and made us wait for 2 hours in the lobby with no solutions. The didnt clean our room the first day, we couldnt use the internet and many other punishments for not agreeing with them. Luck of service.

Lovely hotel set on a long stretch of beach. Rooms were in good condition, and may have been a few years since full refurb but we saw painters going around touching up scuffs and quite a few maintenance guys fixing broken things within minutes (we reported our safe had a low battery indicator before breakfast one morning and by the time we came back to the room it was fixed) so clear the hotel is well maintained. All complimentary water sports kit (3 x hobie cats, lasers, windsurf, water ski, SUPs, sea kayaks) was either new or next to new and the staff very helpful and willing to give instruction from the safety boat. Food was excellent. Would definitely return. Transfer time from hotel in private car about 1hr 15min.