Park Hotel Bellacosta

The hotel, as of a building, looks nice, has a great View on the Mountains. The other side View is limited by the Hill, which is kind of a wall 2 metres from the balcony, so it’s good to go with a company who has a room with a mountain view to spend apres ski on THEIR balcony :) What requires immediate imrovement is the ski room - extremely small, old, no Heating available for the ski boots. The worst I have ever seen. On the other hand, the food is AMAZING, both breakfasts and dinners. Very friendly waiters. And now the though part: bartender was the worst I have ever meet. When pouring beer into glasses he was leaving a lot of foam and was asked several times to pour the correct amount of beer. Diaguisting whisky sour was amateur and not tasty. When asked for espresso Martini he used Martini (!!!) and Baileys, so after he mixed the ingredients the drink curdled… Was not drinkable, but the bartender noticed himself that the drink was not drinkable and prepared something else. When preparing drinks he did not use jiggers and puts ice cubes to glasses BEFORE pouring alcohol. As a result, the amount of alcohol he poured was not the amount paid for, so instantly he was asked for correction here. When it came to payment, the last day of our stay, we were suprised by both the amount of drinks on the check and their prices. EUR 13-15 per drink! This is VERY expensive. Our fault, we didn’t ask for the prices before ordering. We only assumed they „should” cost ca. EUR 10. And about the amount of the drinks on the check… we decided to double-check it at the reception. When you order drinks at the bar on the room, you sign a ticket for the amount and type ordered. And we saw several tickets with information „2+2” of us signed such „2+2” tickets. We were told „2+” was added afterwards upon our request (NOT TRUE), because we ordered 2 more drinks so the bartender added them to the initial tickets. There was no point in discussing with the reception desk, because the ladies were inpolite, suggesting that Perhaps we were not able to calculate how much alcohol we drank - can you imagine that…?! They kept saying that „here we have the tickets you signed” and were not bothering about what we said that we did not sign tickets in this form („2+2”). There was not a SINGLE moment they tried to support us, they didn’t even want to give us these tickets to hold them in hand! When I asked if I May take a picture of them, because I don’t have a copy of them, they even hid them telling that this a hotel’s property…. It didn’t work to say that the tickets are agreements between 2 parties and only one (the hotel) has a copy. One lady at the reception desk was also swearing in italian in front of the quests which is not acceptable. This is not about the money but about how we were treated at the reception desk when such an issue arrived. Of course, it’s a word Against word, ours Against the bartender’s, but the reception from the very beginning was unhelpful and inpolite, and Against our demands. This was EXTREMELY unpleasant. And spoiled the whole impression about the hotel we had so far. What is important to mention that not only our 2 rooms had such an issue with exagerated amount of drinks we ordered. But only our 2 rooms tried to do anything about it. Big sorry to the great equipe from the restaurant for such a review and poor rating - you were great!:)

An excellent family run, cosy and comfortable hotel with clean and spacious rooms, friendly and helpful staff. Everyone were accomodating and able to find good solutions when needed for our group of skiers. The copious breakfast buffet, is for sure one of the better I've experienced in Italy. The restaurant service was also good, although some courses were way better than others, but great and friendly service by the maître. A rustic bar to chat away the evenings over an Aperol spritz or local gin juniper drink. Not to mention a top class spa to relax in after skiing. All at a comfortable distance from the Cavalese nightlife and after ski. Warmly recommended.

We stayed here for four nights and enjoyed it! Excellent kitchen and polite staff. The room was very comfortable and cozy. The location was fine, only 5-10 minutes from downtown. We’re definitely coming back 😊

This hotel definitely does not deserves 4stars. Location is quite good - 5 min by skibus to lifts. Rooms are small with very small showers, cleaned every day ( like beds and towels) but curtains are dirty and dusty, heaters are working few hours during the day, safe was broken during our stay. Wellnes area is OK with quite good saunas and rest area, but water in pool and jacuzzi definitely cold especially for kids. Food is so so. Every day the same breakfast with no any vegetables , only one coffee machine wich is not enough for this hotel (lines every day). Dinners are ok but I had better ones during my stays in other hotels in Italy. Workers and managers ( not housekeepers) are not pleasent with stony face and no knowledge of English (even basic) exept 2 receptionists. Kids room was definitely too cold, heating in the skiroom working only few hours during the day. Finally I can say that this the first time I had such a bad treatment during my winterstay in Italy. P.S. You can send me any letters from your hotel and lawyer ( I know you done it before) , but It will not scare me because whatever I said is true. I think We are living in Europe and every person has the right to express their opinions and feelengs. It better for You to listen your customers and try to improve yourself , instead of scaring them.

HO SOGGIORNATO CON MIO MARITO SOLTANTO UNA NOTTE. L'HOTEL E' PIACEVOLE E CONSIDERO BUONO IL RAPPORTO QUALITA' PREZZO. LE CAMERE SONO CONFORTEVOLI PULITE E MOLTO SILENZIOSE., COSI' COME LA SPA. OTTIMA LA COLAZIONE. SPECIALE L' ACCOGLIENZA DEI GESTORI, A CUI VA UN RINGRAZIAMENTO PARTICOLARE AL FIGLIO DEL TITOLARE : GENTILE SIMPATICO E DISPONIBILE.

Ottima struttura che ha reso il nostro weekend sulle dolomiti molto buono sebbene non siamo stati fortunati col meteo.

Colazione non all'altezza di un 4stelle. Servizi spa di basso livello

Struttura vecchia. Ideale per famiglie con bambini Che non hanno necessità estetiche

Quattro stelle sono troppe. Si sta bene ma la cucina e le condizioni generali non sono da hotel 4 stelle. Il personale, nel complesso gentile e disponibile. Per quello che abbiamo speso avrei desiderato qualcosa di più

Ambiente piacevole, cucina curata e grande attenzione al benessere dell'ospite. Ottimi i trattamenti della SPA.