Sandalwood Hotel & Retreat

Well worth the price I pay. Really happy with everything except in-room WiFi, which was useless (works well at reception & main restaurant). Food at restaurant was great. If you are going to an event at Cidade de Goa, walking time is 20 min (on a mountainous road) as Cidade doesn't allow guests to enter from rear entrance. On your way back it's only 3 min.

Inconvenient location for access to shopping and walking. Taxi needed for all out of hotel activities.

Our first room had air con problems which they fixed but as they fixed it with the windows open out room was infested with mosquitoes. They did move us very quickly to be fair. I wouldn't recommend any of the restaurants as the food is poor particularly the fish dishes. Room service were very prompt and their prices very reasonable. The rooms were clean but after three nights our bedding still hadn't been changed. The spa within the hotel is very good and rates are very good. One thing I would urge you to stay away from is the moped hire partners based in the hotel. They refused to helmets for passengers and out of protest they made us wait two hours before turning up with a helmet by which point we'd lost the will and asked for a refund which took another 90 mins of wasted time. The same company supply the hotel with taxi's. Their prices are at least 300 rs higher than any Goa taxi firms. Also the mopeds are uninsured so if you have an accident it's all at your expense. Be warned!

This is more like home than a hotel. My room had a living room and two balconies apart from the bedroom and this space was very much appreciated and enjoyed by our two kids. Staff is very helpful.

People in the reception are friendly' but shuttle to airport not available

Really good Experience with the Hotel. Would visit again if needed.

Wifi was not working throughout my stay, water stopped while having bath, had almost got burnt with the hot water as the cold water stopped while making sound of air passing.

It was a good experience staying in this hotel. Good air condition in the room. I felt food is bit expensive but overall it is a very good hotel.

Location 100% Room facility 100% Cleanliness 70% Staff 60% Need lift Value fo monet Must visit again

The Sandal wood is an OK place to stay, it's a little out of the way so yu'll rely on cabs to get around. It does have a one way shuttle to the main city that you can book for the night before. The pool is shallow. The bar and restaurant are great, food is good and cocktails really good, staff are rreally nice and friendly. Beach is only about 50 metres away with a section for the hotle guests, chairs and umbrellas, walk to it is however along a dirty waterway. Our Penthouse was on the top floor and our beach view through some trees was disspointing as the main view from that window was the rubbish area. The hotel has no lifts, so you'll need to use stairs. Our floors were filthy, and after asking them to clean it, which they did, it didn't help. they use dirty mops and water, so bring slippers or you'll have black underneaths of your feet. Biggest issue, other than the cleanliness was the airport pick up service. We advised a flight number and scheduled times, our flight was changed and left early, so we arrived early. All other passengers on our flight had their drivers waiting except for us, we waited for 20 minutes and then got a taxi. When we arrived at the hotels we were told we should have waited until the driver arrived and said we had to pay. Unsure why they couldn't check the flight schedule on the day like everywhere else in the world does, and why they made us feel like it was our fault the airline decided to change the flight time. Use a taxi, you'll save as well