We were searching for a hotel in Campobasso and because the choice of accommodation in town is really limited, we have chosen this 4 star hotel, hoping to get quality.
But this hotel is definitely not what it should be:
1) when we arrived, parking in front of the entry of the hotel were busy, so in order not to block the passage, we went to park behind the hotel and had to carry our luggage all the way. As we noticed later, the cars were parked there all the time, so probably by employees. Usually this parking area at the entry is kept free for guests to load and unload the luggage in the standard 4 star hotels, but not here.
2) before you enter the hotel, you find full ashtrays on the tables at the sitting area right at the entry. Later on we realized this is the "smoking area", so you have to cross groups of smokers when coming back and you are not sure, if you are entering a pub or a bar. Definitely not a 4 star hotel.
3) when we entered the empty lobby, we noticed immediately the filthy carpet in front of the reception and even with pieces of dirt that should be vacuum cleaned
4) everything in the hotel was old, worn and should have been changed already many years ago - see pictures of the bathroom. You can not even adjust the height of the shower. These is the cheapest shower that you can find in the store. Dont hope to get single use soap and shampoo. You find the dispenser with 2 in one liquid
5) When we arrived, we asked, if we could get a city map, but unfortunately we were informed that they have no more maps. A printed version was not available either. Anyway they did not have the maps even 2 days later, when we were leaving, so they had no hurry to get stock.
6) One evening we wanted to borrow umbrellas, but we had the same answer. There are no more umbrellas. All umbrellas are out. Anyway to ask for it we had to go to the reception, because the phone in the room did not work!
7) The top of our experience in this hotel was breakfast. The first day we got 3 croissants, and we were lucky, because otherwise we would have to choose from the dry and not good looking cakes that seemed to be waiting there already some days, or full variety of "merendine" - Italian morning cakes from the supermarket, or if you had a good look - dry, brown coloured ham placed behind a glass, that also seemed to be few days old.
The second morning we arrived at 8.30 and there was the last chocolate croissant. We asked for 3, but the lady said, that there are no more croissants! We started to protest, how it is possible, when it is only 8.30 and they are out of cakes. What was our surprise, that the lady went to the kitchen to ask and "ALL of a SUDDEN" they brought full tray of croissants! Unbelievable!
The first day we have received a cappuccino, that was more like milk with a bit of coffee, the second day they were so confused, that they even forgot to bring it!
Anyway I would like to stress, that the personnel was very kind, this whole absurd situation is a problem of instructions, that these people receive from their superiors!
So to summarize, in this hotel everything needs to be changed, but the first thing to change is the MANAGEMENT!
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