Hampton Inn & Suites Dallas I-30 Cockrell Hill, Tx

Great place to stay. Area was great, many restaurants and different stores. Staff was great, room nice and clean. I would definitely recommend.

Everything 😁

Nothing 😁

Location

N/A

Good location, convenient parking, friendly staff, and a spacious, clean room.

Unfortunately, we had several issues during our stay. The pool was unavailable for use, which was disappointing. We also had problems with the air conditioning. It was stuck in Auto mode at 68°F, and we could neither turn it off nor adjust the temperature. We reported this to the front desk. A staff member came to our room and tried pressing the buttons, but the issue remained unresolved. Since the system was in Auto mode, it would sometimes stop and sometimes start running again. Unfortunately, our concerns were not properly understood, and the problem was never fixed. Another issue was housekeeping. Before leaving for the day, I requested room cleaning and even reminded the front desk because the housekeeping staff were working in the room next to ours. We were assured that our room would be cleaned. However, when we returned in the evening, the room had not been serviced. I reported this to the front desk again. The staff member on duty was helpful and provided fresh towels, but the room itself was never cleaned. Overall, our main concerns were the closed pool, the malfunctioning air conditioning, and the missed housekeeping service.