NH Collection Guadalajara Providencia

The staff are professional and helpful, good breakfast

The only lacking thing is a pool

Me encanto! Really good restaurant around the property! Staff are amazing! They will also clean our room every day! Always clean and fully stock with everything we needed! 100% recommended!

access to excellent dining with in a few steps.

The staff is so friendly - I don’t quite remember the name of the staff who helped us at check in at 5am but he was so friendly and helpful. Within the hotel there is a Starbucks coffee in level 2 - in it’s outer surroundings there’s a variety of food options, fast food & great quality restaurants. Theres even a movie theater! Theres an Oxxo about 2 blocks which is very convenient. I highly recommend - I’d come back!

We had an overall pretty good experience at NH Collection. The surrounding location was excellent, and the amenities were top-tier. They also upgraded our room because of our reservation through American Express Platinum Concierge. That said, a few things could have been improved upon. They gave us a $100 room credit that couldn't be applied to the laundry that we had done -- wish that was explained to us beforehand that they used an outside vendor. Additionally, we may have seen an attempt to come into our room despite the DND sign on -- right now, I'm trying to resolve this with the hotel but they haven't gotten back to me. Please reach out to me here, as I'd like to give the experience 5 stars, and don't want it to go any lower than 4, but we do expect a response and investigation through security footage. I've reached out to Miguel Oliveras (the manager), as well as nhcollectionguadalajara@nh-hotels.com, to no avail. Thank you, Calvin

Everything here was great, from the cleanliness to the aesthetic of the hotel

Nice hotel!!

The AC and fridge didn’t work.