Wyndham Duchally Country Estate

It was beautiful. Location is quiet and nature inviting. The restaurant is good. Breakfast was very nice!

The balcony overlooked a nice view and the property was v comfy and well equipped

The duvets and bedding were a bit low quality

Booked a lodge for a birthday night as a present. First appearances outside was untidy, outside the door a broken down cupboard covered in moss. The large fountain at the entrance was surrounded by plastic plants, this seemed very odd in such nice rural settings. Inside the lodge we found the microwave and oven to be greasy, behind the sink, the silicone had mostly lifted allowing water to go behind the cupboards, some of which were water damaged and also a loose door falling off its hinges, some mould was also present. In one bedroom an electrical socket was not secured to the wall correctly and sparks were coming from it. In our bedroom the skirting boards were stained in part and needed cleaning, most soft furnishings were grubby, also the large bed separated during the night causing our grandson to fall into a hole, the bed was not connected correctly. Moving on to the swimming pool, we were told we could not go in as it was at capacity 31 people maximum, we were kept waiting nearly 45 minutes, when we did get in it was nowhere near up to capacity, we counted 10 people plus ourselves. Breakfast was mostly stone cold, buffet was very poor, continental was the same. Sausages were not browned and poor quality, bacon was ok but cold and looked as if boiled , haggis and black pudding were cold and mushy, needed grilling as did the sausage and bacon. No porridge or fresh fruit available, this breakfast would have cost us £100 so we were disappointed. Finally above our table , the light was covered in cobwebs above our food. Checking out there were people complaining about breakfast to us ,we were in a queue of about 12 people and had to wait, I made the reception aware of the dangerous socket in the room but we had other accommodation booked and needed to leave. We have since made booking . Com and Wyndham aware, however Ducally maintain I should have said all this at reception, not everyone likes to do this in the middle of a crowd, however I did mention the electrical socket as this was a danger. The staff were all nice young people. Mr Park.

Friendly staff

Not catering for a business customer Very slow Wi-Fi - impossible to work / have a Teams meeting Breakfast not til 8am - too late for business Gym v small

Loved the fact we could all move around to each others lodges with ease. Weather was superb so sat on the decking most afternoons while children played chess, football, tig. Pool was small but nice and warm and clean. Staff were lovely at the pool. Towels are provided for you there.

We had 3 lodges and single bed rooms were downstairs so our little people were not beside mummy and daddy. Settees which fold down not the most comfortable. Wifi dreadful so eldest granddaughter unable to watch Netflix on her iPad.

Charming location on beautful grounds. Friendly, outgoing staff. Amazing meal and drinks at Monteith's. Bottle of house wine for dinner, plush robes, and deep soak tub really made us feel special. One of our top two stays during our 12-day adventure. Thank you!!!

Getting availability for and booking massages and/or treatments could be easier and more convenient than back and forth phone calls or the front desk suggesting that we walk down the road to the spa to ask about availability. I understood that it may have been too short of notice to accommodate, but it would have been more efficient if online booking (or at least availability) were available, or the front desk be able to contact them by phone (we were told the masseuse and/or spa doesn't have a direct extension so they can't call them directly).

Great location

There was on staircases although this was requested and we had a one year old with us Then then told us maintenance would fit one for and when I insisted on a new at each end of the stairs they weren’t happy and there was a lot off insistence from me and not possible coming from them