Candlewood Suites Apex Raleigh Area by IHG

Jay was very pleasant at check-in. He made the process a breeze and was very nice and polite. Overall the experience was decent. However, the morning of checkout, housekeeping knocked on my door 3-4 times upon my checkout time. My checkout time wasn’t until 11am. I think the ladies wanted to come in and clean but felt as though they were trying to rush me along. I answered the door shortly after 8:30 for one lady informing her that I wasn’t ready yet and that checkout wasn’t until 11. She was sweet and apologized. An hour or so later someone else was knocking. Then there was another knock…. I found this to be a bit intrusive. I ended up checking out around 10:30am which I had originally planned. Front desk staff were great. Housekeeping staff wasn’t rude, persay, it was just the persistent manner of knocking that was annoying.

Staff was very friendly and accomodating. Room and bed were good, but chair furniture could use some updating. Only real issue with property is parking. If you come in after 8-9pm, there may not be a parking spot.

The suite was large, and comfortable. There were two rooms, one with a large bed and one with a sofa, TV and a working desk. There was also a small kitchen where we could cock our meals and eat.

The hotel clean the room only after the guests leave or every 7 days for a long stay. Guests can ask for special cleaning.

Clean room, comfortable bed, great staff.

Toilet way too low Chair not comfortable

It was quick and last minute. Everything was good.

Staff was nice, helpful and very welcoming

Beautiful room and comforable stay!

Mr. Henry O. is Amazing! Upon arrival, he greeted us with a warm welcoming and made the check-in process, a smooth one. I was traveling with my elderly mother and Henry was attentive to our request for a suite close to the lobby.

Clean, welcoming staff.

The cook top would not turn on to heat water for tea.