Candlewood Suites Apex Raleigh Area by IHG

Clean and friendly staff

I would like sheets to be changed and fresh towels daily without having to ask - like the old days when this was a standard expectation for the price paid for a room

The location to our family was good.

After specifically requesting well in advance (1+ month) a handicap room with a shower for 8 nights, we arrived to find that other guests had been placed in these rooms. We were then given a room until the next day a room meeting our specified request could be given. This was most inconvenient as we could not settle into our stay for another day. We were told that this would be made up to us by removing one night stay from our bill at checkout. Upon check out we were told that this could not be done because we had booked through travel agency and also because we were not IHS members. However, I did remind the individual checking us out that they did have my credit card on file because when we checked in they needed in case we charged anything from the snack area or appliance check out. I was told the hotel manager would call me to see what could be worked out. To date, 2 days later, I have not received a call. Additionally, the kitchenette area was very dirty. The filthy skillet the front desk replaced along with a can opener that was nasty. The shelves above the sink area was also filthy and the collection of dust unbelievable. We will not stay at this Candlewood Suite location again, although staff very nice.

Front desk was amazing, Jane surely deserves a raise.

This is a very convenient, clean, safe property to stay. The staff is always friendly and very accommodating. They allow pets which is important to us since we have a dog. I would highly recommend this property to anyone looking for a good deal, and a safe place to stay.

This is not my first time at this location. My stay is always enjoyable. Some furniture could use some reupholstering but most things are in good condition and everything is fully functional. Bed and bathroom are clean, the rooms are spacious and the staff is friendly. The only reason I don't give 5 stars is that some surfaces could do with cleaning every once in a while. Things like drawers, clothing hooks and frames and other wall hung items. I will definitely stay there again. Overall very satisfied.

The staff was very friendly and helpful.

Quick and quiet

The staff were great 👍 its hard moving, and our home was not ready, so we where there for over 2 weeks with our small dog, and they were fantastic!!!!