Summit Windmill Golf Suite Hotel @Suvarnabhumi

Horrible customer service. We came here 4 hours early and wasn’t able to check in early till 2pm which was our check in time. We decided to do 2 hour massages that seemed promising but then when we got there the massage therapist was so rough and painful and 4 of us had repeatedly told the massage therapist to please go softer but they didn’t listen and kept the same pressure through the massage treatment. I could hear my mom in pain next door and my massage therapist would laugh and make fun of her. After my massage I was very sore and was not happy with my treatment. At the end when I was drinking my tea, my therapist and the other two therapist that did my mom and sister were waiting and asking for tips. This was very unusual and was not proper etiquette for a 5 star hotel. They then proceeded to ask for at least a 100 baht tip which was very unprofessional. After this 2 hour massage us 7 guest went to eat dinner and we ended up checking in at 2:30p and then the hotel told me that one our rooms weren’t ready and that it would be another 30 mins at least. We were very upset since we been traveling for 25 hours and just wanted to check in and take a shower. When I asked if they could do something to compensate they said no and then when I asked to talk to their manger they kept making excuses up on why she couldn’t meet that day or any other day. t’s just sad since this is a nice hotel but customer service is horrible workers there are not catering & don’t go out of the way

Understanding and knowledgeable staff. Comfortable rooms and very good food. The only thing I noticed was one of the elevators could operate with more than three passengers.

Beautiful view of the golf course

Spacious suite & nice golf course view

Overall a great one night stay

Staff and property itself are 5 Star Excellent. In the area of continuous improvement, just 2 thoughts. The Airport shuttle only runs every 2 hours after the 12:30 am Shuttle. There is another property next to this one that has a shuttle that runs every 30 mins. Food for thought. Second point is the signing to the elevators and lobby could use improvement. I would stay again and loved the property.

Beautiful property set up in lush green setting, very clean and comfortable rooms. Staff goes out of their way to make your stay more enjoyable.

Aged golf resort, but room is very spacious with kitchen, living area and washing machine that is very competitive elements at Bangkok. But all the furnitures and bathroom now is the time need refurbished or deeply clean. The worst is we parked our car outdoor in front of restaurant, closed to golf club overnight and being hit with a very long deep scratch, we talked to the staff, they were not very helpful, just said can’t seen by video cameras in our case. Breakfast can’t feed the amount of people attend, we skip the last two days. Windmills golf course is worth to play and spend time on it, they offer night golf, with very enjoyable landscaping.

Thanks

beautiful front view, shitle bus service is excellent additional service spacious, clean and good service staff very helpful