Four Seasons Hotel Denver

Pool is so cute! Service was great! Hotel and room were clean and beautiful!

Very nice. Clean. Great staff.

We had a wonderful experience at the Four Seasons pool and spa. The staff was excellent, and we fully expected premium pricing for food and drinks in that setting. What was disappointing was the automatic 20% service fee added to every order. This practice does a disservice to your staff. When guests already see a 20% charge on the bill, many are understandably reluctant to add an additional gratuity, regardless of the quality of service. In our case, we typically tip 25% or more for great service. However, when a 20% service fee is already included, it’s difficult to justify adding another 20–25% on top of that. As a result, your staff may actually receive less in gratuities than they otherwise would have. It’s difficult to believe that 100% of that fee goes directly to employees, and the lack of transparency creates frustration. If the true cost of operating the pool restaurant is higher, I would rather see those costs reflected honestly in the menu prices. When I choose to order a $30 salad, I’m choosing a $30 salad—not expecting an additional 20% service fee plus the expectation of a 20% tip on top of that (be real it’s expected). The staff were great and deserve to be compensated fairly. I would encourage Four Seasons to either be fully transparent about where the service fee goes or simply incorporate those costs into the listed prices.

Positives: I came here for a work meeting and stayed 3 nights. I was impressed by the room service staff (esp Erin who went above and beyond) and the staff in the restaurant. I had their high tea one day and it was a fun experience. The rooms are spacious and updated. The lobby is bright, modern, and welcoming. Negatives: So why only 3 stars? All of those positives were negated by a series of negative experiences on the last day. I called around 6:15 a.m. to ask whether a late checkout might be possible and was told to call back in an hour. When I called back a couple times 1 hour later, no one at the front desk answered. I have never stayed at a Four Seasons where the phone wasn't answered immediately no matter the time of day. It didn't really seem like a big deal as an isolated issue though. Since a 12 p.m. checkout is already more generous than most hotels, and I assumed the hotel was full, I decided to check out at the designated time despite some scheduling challenges. I ended up running slightly behind but was walking out the door at 12:12 p.m when there was loud banging on my room door. As a woman traveling alone, an unexpected, aggressive knock is unsettling. When I opened the door (which I really should not have done but was already walking out), there was a man outside holding a piece of paper and looking down at it. He did not identify himself, and he was not dressed like the other hotel staff, so initially I was unsure who he was. He asked if I was planning to check out that day. I said "yes" while walking out of the room past him because I felt unsafe. He simply said “okay” and walked away. I was less upset about being hurried to check out than I was about the way the situation was handled. This approach felt inappropriate for any hotel, and certainly not what I would expect at a Four Seasons. When I reached the front desk, I overheard another guest explaining that her flight had been delayed by several hours, and she was immediately offered a later checkout. Given my earlier request and experience, this was definitely a bit annoying to hear. I explained to the front desk employee what had just happened outside my room. She chuckled, seemingly amused, and said she would “talk to her team” about it. Very dismissive. Overall, the facilities and amenities are nice but they are marred by the service. Not Four Seasons quality at all. Disappointing and should be addressed.

5 star property all the way. Worth every penny.

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