Willowbank Resort

Bermuda is stunning! Willowbank was an excellent choice for our first trip! A former Christian retreat with old world charm, loved it! Gorgeous views and two private pink sank beaches!! The staff and all Bermudians were the most friendly that we’ve ever encountered! The Willowbank restaurant prepared the best “local” fried fish on raisin bread sandwich on the island!! Will definitely return next time during lobster season!

My family stayed in an Ocean Front room recently and loved the resort. The thing that stood out most for us was the staff. Every person we interacted with was incredibly friendly, helpful with any questions we had, always a smile on their faces and a warm greeting. The room had an incredible view although it could definitely use some updating. The continental breakfast at times was scarce, but other days there was fresh fruit and yogurt options. The full breakfast, lunch and dinner items were quite good.

I enjoyed my stay here. It was beautiful.

We booked the hotel last minute because we needed one night to stay before we got on a cruise. We didn’t even look at reviews but we were pleasantly surprised! The rooms are remodeled, clean, air conditioned and beautiful. The bed was super comfortable. Beach towels included in the room. The restaurant was AMAZING! All the food we ordered was delicious. The ocean beach is small and private, no waves, and a nice sand bar makes it easy to walk out into the water a long way. Also all the employees are fantastic. Kind, helpful, and very friendly! This is a hidden gem in Bermuda and we would definitely stay here again. Thanks Willowbank for a wonderful stay!

Lovely clean room and bathroom , lounge area full of character and comfortable sofas . Lovely ambiance. The resturant cuisine fabulous. With panoramic views a small private sandy cove and beautiful calm clear sea . Willowbank staff so professional, caring and friendly.

Absolutely nothing. It’s perfect

It was excellent. Very clean, quiet place and we loved the small private beach that belonged to the resort. My daughter fell in love with the huge pool to swim.

My husband and I stayed at Willowbank for the Fourth of July weekend. Things got rocky for us right from the start. We booked an ocean-view room and it was not available when we got there. The manager put us in a pool-view room and gave us a $50 credit towards food and drinks at the on-site restaurant. The pool-view room was tiny, had non-existent water pressure in the shower, and the price difference between the two rooms was far more than $50. We were not adequately compensated for the inconvenience. We had to stay there the first night and my husband ended up having to make multiple trips to the front desk on Day 2 for them to finally get the room we paid for available. There was poor communication amongst staff which made a few reasonable things we requested either delayed or denied. We will definitely be back to Bermuda, but not this resort. Here are the pros and cons of Willowbank: Pros -Beautiful views -There are two beaches on the resort and most days my husband and I had the beach closet to our room to ourselves. -It's very, VERY quiet. If you want a chill vacation, this is your spot. -There are two bus stops very close to the resort and the buses are clean and safe. WIllowbank is far from everything, so you'll need transportation to go anywhere. -The security guards were helpful and resourceful. Cons -As noted above, Willowbank is far from everything, so if you don't want to take a bus somewhere, your only option is to take an expensive taxi (and even with that, you have to tell the front desk an hour before you need your taxi). -Bermuda is a pricey place in general and Willowbank's on-site restaurant is no exception. On top of that, the food is not great. -Poor management. Because of a lack of record-keeping and communication, we had to repeat our simple requests (Is our room available?, Is the taxi on the way? etc) multiple times to multiple staffers. Willowbank could use an organizational audit to streamline these basic functions.

They need a new cleaning crew and to fumigate more often due to ants.