The Mercy Luxury Business Hotel

Housekeeping is very poor. They do not check if the room is ready before handing over the keys to the customer. There was a kettle for making coffee in the room but no coffee or tea sachets. No hot water in the shower.

It was disappointed that the room service. They don't know how to manage the customer

Poor service at the restaurant and disappointing food with a very limited buffet.

Convenient location for reason for my visit. Room was spacious. Has a restaurant with good Indian buffet breakfast (included in fare).

Excellent hotel in an excellent location too (My business was in Willington Island and this location was the best to access business and also for evening shopping). Hotel was very hygiene. Food was OK. My only and minor grouse was that the pillow was bit too thick... I could not get used to such a think pillow..

Wi fi should be accassable from any where in in hotel. Food quality is ok. Linen should be better quality.

Love this hotel located next to shipyard. Excellent service, very comfortable and spacious room, courteous staff, rooftop restaurant with lovely pool. This is my second stay and the hotel has been upgraded to meet modern standards. I will come again. Thank you , Mercy, for making my arrival into Cochin an easy transition.

Truly good hotel and superb service.

Good Hotel

Good hotel. Very attentive staff. Excellent restaurant. Crowded area but easy to find transportation. Good value.