Hyatt Regency Dusseldorf

The hotel lost in quality and that's really sad. The breakfast, room service and check-in experience were really low compared to what we were used to .

النظافة والموقع

كراج للسيارة ليلة واحدة وفطور شخصين لمرة واحدة 140 يورو هاد شي كتير مبالغ فيه يعني نصب عالمكشوف

Ich war jetzt schon öfters Gast in diesem Hotel. Ich finde, dass hier komplett übertrieben wird. Die Preise sind eigentlich nicht gerechtfertigt.

This hotel is for me one of the best. Location, view, clean room, food services include club lounge, most of your staff are kind. Of course there are always some small things to be dissatisfied. But my last stay at Hyatt Regency Dusseldorf, I was so disappointed how they handled me. - You need to check your invoice always in detail. - They don't answer your email in time. Just say "We are checking your issues. Please wait" would be very helpful. No Answer means ignoring.. Here is in detail 1. They charged me so called "Business Package". It's a breakfast but my room rate was include breakfast. (Club level) -> You need to check your invoice from them always. 2. I have complained to the Hotel and I've got refunded with "Sorry" Email. So far so good. 3. Then, I've got a new payment request via email and also an email it said only that "Business package is a breakfast". 4. So, I wrote Email -> no answer. 5. So I called to the Hotel and the person who sent me a payment request link via Email said that she didn't sent it and I was blamed why I complained. She requested me to send the email back. So I did it with in 5 minutes. 6. No answer... 7. As I waited her response more than 7 hours, I wrote email to the Hotel that I need to response from General Manger because I thought this is how they do business to guests. 8. The person who sent me the Email, did answer via Email two days later. But not from General Manager and I think as my understanding is correct, she didn't say "Sorry". 9. They made mistake but I was the person who is blamed... I had good stay at the hotel but this experience made me bad experience. I hope they will notice it that always Answer email with in short time span.

الموقع

موظفين الرسبشين كانو غير متعاونين وغير مرحبين بنا..لم يتم شرح خدمات الفندق رولا مكان الافطار ..المكيف حار ..خدمة الافطار سيئه

Locatie

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