TownePlace Suites Fort Worth Downtown

Myself and my wife stayed here for vacation in Sept. We had stayed here last year and the place was clean, the breakfast was decent and the manageress who ran the hotel was excellent. Well not this year. The room had a bed which was so bad that myself and my wife rolled into the huge dip in the middle of the mattress. There was permanent marker up the bedside lamp. The sheets had stains on them as did one of the towels. The main room door wouldn’t close properly and someone had obviously tried to “fix it” by putting some duct tape around the locking mechanism. We had to slam it or else try and jiggle the lock each time we left the room. The breakfast now has flimsy disposable cheap plates and cutlery that would snap half the time and there was barely any choice for breakfast compared to last year. What there was on offer was not good. The two desk staff we interacted with during the stay were not only very young but didn’t seem interested at all. The day we checked out we didn’t even get so much as a “how was your stay” or “was everything ok”, just a thanks when we handed the room key in. The place has definitely gone downhill and will not be back for a 3rd time that’s for sure.

The location - 8-minute walk to Orange line for the stockyard, 15-minute walk to train for dallas and 10 min walk to sundance square. 4 dollar daily pass for the bus or 12euro daily transport pass for everything. Excellent value for money! Staff were lovely and very friendly. Free parking at the hotel. The room was very clean and had everything we needed. Hotel very quiet and had black out curtains ans the bed was very comfortable, so an excellent sleep was had. Breakfast was warm and plentiful! We couldn't complain.

The door/ key card only worked when it felt like it. Sometimes had to keep trying the door of the room and it could take anywhere from 30seconds to 3 or 4 minutes to get in.

Todo muy bien

Todo muy bien

Spacious and clean.

Staff on the desk were slightly abrasive when we first checked in and tried to recharge us for the room, but besides that it was fine.

The location was good. On-site parking was fine.

The countertop in the room was broken. Silverware in drawer was dirty. This was our third stay here within a few months. The staff was much more friendly the first time. They served an excellent buffet breakfast. The second time, the breakfast was just ok on day one. The staff blamed it on the chef leaving, and the replacement chef was new. 2nd day breakfast was only a few apples, oranges, bananas, and blueberry muffins. No hot food. Staff was few and not friendly at all. We will not stay here again. We now have a bad opinion of Marriott and Bonvoy.

Free breakfast served each day, from 6am which was ideal for early starts. Room was great size with giant bed and all amenities. Bathroom cleaned and towels changed every couple days