The Westin Santa Fe, Mexico City

Good hotel

The hotel is very good, staff kind and helpful. Restaurants are very good cuality.. one item just to comment , your bar is very overpriced on Scotch and liquor,, For Example in every bar and restaurants Chivas 12 price is doubled in price …450.00 for one shot and in every bar in the area costs 200.00 to 2.200.. and so on..

The building and location it’s nice, but I had so many issues with the rooms and service received that I never expect that from a Westin. First room it was given to us the A/C it wasn’t working properly and the room didn’t have a service bar. This second item it was very important because my wife needs to keep her insulin in a fridge. So we were moved to another room in a worse floor location !!! It would have been nicer if we were moved to a better room after we had to pack again all our clothes and the malfunction of the hotel. In the new room we warned the front desk the service bar wasn’t complete, and not even that we were charged the day after we checked out for items we never take. Even that in our check out we clarified we didn’t consume anything and that we warned days before that in the fridge was missing things. It was very bad taste the hotel did that after all we had with the service, malfunction of the hotel, etc…. Not even all the bad experience we had in the hotel, at the other hand we had a very nice experience with one person from the hotel who’s name was Mariana from costumer service,. She tried to give her best to us, so we could have a better time in our stay. And she certainly did.

VERY NICE HOTEL, THE ROOM WAS NICE AND COMFORTABLE, NICE SERVICE, VERY GOOD.

EVERYTHING WAS FINE