New York Hotel

Nice

Everything ok

Bed was comfortable

There were cockroaches everywhere, staff were rude . In an empty 8 floor hotel they put in a room next to the laundry/cleaning supplies room which the staff spend the day sleeping and resting in . As a solo female traveler it was unsettling to be stairs at by the male cleaners every time I left the room . The location was so so .

Brak światła dziennego ( atrapa okna- za oknem ściana). Śniadania tragedia, zerowy wybór. Telewizor nie odbierał żadnych kanałów.

The staff were AMAZING! Extremely helpful and polite. 10/10 absolutely perfect. The room was clean. The location is great.

The television wasn’t a smart TV as advertised. It’s okay because I had my laptop.

1

BOOKING.COM you have scammed and robbed me not only this you have now cost me a significant amount in other costs as a result of your awful customer service/ complaints team you have passed me from pillar to post promised refunds and never actually honored your refund just as for the same information again again and again. And today you have advised me to call a number which turns out to be ai operated and advised me back to the Website what a total mess this has been I highly advise against using this booking service unless you are a fan of financial loss and severe stress and repetitive ignorance.

It’s ideal location to markets

The bedsheets and towels and pillowcases not cleaned properly, some stains And the 3 rd floor has some cockroaches ches

Nothing not to like at this price range couldn’t ask for better, big clean rooms, lovely lobby on entry multiple lifts,smart tv and walk in shower in some rooms plus the security are ace not sure what they secure but there lovely lads 😂

The fact BOOKING.COM have ignored multiple emails pushed me from pillar to post in regards to x3 charges to my card with no booking in exchange I’ve had to write nearly 20 emails and yet still today is 10/06 this issue was on 25/5 and I’m still get auto replies or the same copy and pasted email from a agent with no progress made at all towards my riding never mind the fact this meant going to a atm paying there fee , my bank fee and then double to pay the night room at reception. BOOKING.COM I have the complete email trail of disaster and I will be using my online following to tarnish your name if this issue is not resolved promptly. At this very moment you have stolen my funds and also caused me unnecessary travel cost,atm feee,exchange fee and inflated walk-in cost at the hotel. Renzooti0611@icloud.com If I don’t hear in three working days I will be forwarding all evidence and a formal complaint to then financial ombudsmen service with a compete email trail of disaster and then proceeding to speak my hardship on behalf of your country to my many followers Many thanks