Pelicano Inn Playa del Carmen - Beachfront Hotel

Las personas que trabajan ahí son muy amistosas, las piezas y baño muy limpios. Desayuno increíble!! Y lo mejor que queda en plena calle principal pero no se escucha nada en las habitaciones

Nada

Pas grand chose a part le personnel plutôt agréable.

Les sargasses, l'hôtel n'est pas responsable on peut comprendre, néanmoins les odeurs dans la chambre toute la nuit peut être liées également à la climatisation que nous avons dû arrêter dans la nuit pour utiliser uniquement le ventilateur. Le petit déjeuner le pire jamais eu..

Good location, beachfront

We booked a stay from 9–13 June but checked out after the first night due to multiple issues with the accommodation. Upon arrival, the first room we were assigned was not properly cleaned. There were hair strands on the floor and on the bed, and the floor had visible stains that appeared to be old spills that had not been cleaned. After we complained, the hotel moved us to a second room. The second room was somewhat cleaner, but it still did not meet the standard expected of a hotel room. More importantly, the shower had almost no water pressure. We reported this to the front desk and a staff member was sent to fix it. The solution was simply to open a hidden water valve under the sink. While this improved the cold-water flow, the hot water remained insufficient. After using the shower, the water continued dripping continuously. The only way to stop the noise was to manually close the valve under the sink. This meant having to repeatedly operate the valve whenever we wanted to use the shower or bathroom facilities. I do not expect to crawl under a sink to manage plumbing issues during a hotel stay. Because of the cleanliness problems in the first room and the plumbing issues in the second room, we decided to check out after the first night and stay elsewhere. Unfortunately, the experience became even more frustrating when discussing the refund. The hotel stated that they could not refund the unused nights because the reservation had been paid through Booking.com and that I should request the refund through Booking.com instead. They also refused to refund the tourism fee paid at check-in. When I asked why, the front desk employee said only that a refund was not possible and could not provide any explanation, stating that she had spoken to someone and had been told it could not be refunded. Overall, this was a very disappointing experience.

Location is excellent. Right on the beach you can to and from the hotel beachside. Staff excellent and feels very safe. Very quiet vibe

The shower, they need to clean the head as the jet of water is everywhere not a comfortable shower

LA UBICACION Y LA ATENCION EXCELENTE

EN VISTA DE LA CANTIDAD DE SARGAZO SERIA INTERESANTE CUENTEN CON UNA PILETA PARA REFRESCARSE YA QUE EL MAR NO ES ACCESIBLE DESDE L APLAYADEL HOTEL.

LA UBICACION Y LA ATENCION

EN VISTA DE LA CANTIDAD DE SARGAZO SERIA INTERESANTE CUENTEN CON UNA PILETA PARA REFRESCARSE YA QUE EL MAR NO ES ACCESIBLE DESDE L APLAYADEL HOTEL.

Really enjoyed the property, but it was perfect.

It was close to everything

Very big, clean and quite room. Very nice breakfast direct on the beach with excellent sea view.

Great location, inexpensive, free breakfast

Only a sheet on bed, no coffee maker, no place for clothes, no TV in one room,